DTDC Courier & Cargo — Laptop shipment

Address:401-A SECTOR - 7 STEEL PLANT TOWNSHIP, UKKUNAGARAM VISAKHAPATNAM

I sent a laptop from visakhapatnam to pune via dtdc courier services, (Consignment number - d[protected] on 7th september 2020.
I had also claimed an insurance of rs.35000/- against the laptop carriage consignment.
The courier reached the respective destination on time but failed to deliver it safely. Despite it being packed very carefully in a laptop bag and mentioning it to be an fragile item, the item was found to be damaged.

The cost to be borne by me for its repair is costing me around rs 5000/- apart from the delivery charges of laptop being borne by me (Rs 2000/-)

I request the concerned authorities to look into the matter and refund me the amount against the insurance amount claimed by me.
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