DTDC Courier & Cargo — Loss of courier with consignment no. V23879045 via dtdc

I had parceled a courier(Microsoft Lumia 535 phone) with consignment number V23879045 from Panvel -MF 122, NAvi Mumbai in a secure pouch. It was told by DTDC that it would reach by 4th August, 2015. It got lost in the midway and inspite of repeated follow ups for the next two months via mail and mobile no. no such reimbursements as promised by DTDC has not been received till date.

I have mailed the Manager of Customer Care of Mumbai and MP region Ms. Vijayata Rao several times but no eagerness on the part of DTDC member staffs to update about it is seen except some lame excuses.

It has been told on the part of Kolkata Team that the case has been closed by the vigilance Team and Kolkata Team and that the courier has been lost has been confirmed but there s no sign of reimbursement.
After repeated follow ups the claim form has been sent to me by Mr. Jean Rodrigues, the Assistant Manager (CRM & CLAIMS) Mumbai which has been duly filled up and sent but after that no process has been taken forward .

So I would request you to help me in this matter to get back my reimbursement cause the mobile phone was new and was quite important to me. I have all the mails which had been sent to them and replies which I have received as proof . Kindly let me know if those would be of any help.
I would be really grateful if this matter gets sorted out as alrady its been 7 months.
- Joysri Datta