DTDC Courier & Cargo — My parcel yet not received

Dear DTDC team,

This is to draw your attention to the unsatisfactory courier service by your company. I handed over the packet with reference number P37574318 on 9 September 2016 at your Shivajinagar branch. And your staff member assured to deliver the packet within three days, but failed to fulfill his promise.

Not only has the parcel not been delivered till date, but there has been no satisfactory measurements taken on the part of your company to give details of the delay. I regret to say that I am literally disenchanted by the service provided by your company this time. I never complained about any of your services during the past few months. But this time it was a big letdown.

I hope you will take a serious notice of this complaint immediately in order to ensure that packet is delivered by 14 September 2016. If you would like to contact me, call me on [protected] or email me at [protected]@gmail.com. I shall look ahead to your reply.

Sincerely,

Sumitra Moolya