DTDC Courier & Cargo — non delivery of parcel

Address:

Company Details DTDC, PLOT NO14, VIJAY NAGAR, WESTERN EXPRESS HIGHWAY NEAR VIRVANI ESTATE, MUMBAI - 400063 Phone numbers: Mr Stanley (VP Operations) : 9343980134 Miss Dakshayani : 8861486036 Mumbai numbers that called : 022 42209094 / 022 45137999, Thane, Maharashtra, 400610

On august 12th my sister sent a courier from bangalore via dtdc's kalyan nagar branch (7th main rd, hrbr layout 2nd block, hrbr layout, kalyan nagar, bengaluru, karnataka 560043 | ph:[protected]. While sending the courier, it was mentioned that the content in the courier was "clothes". It has been over 30 days and i still have not received my parcel. (Receiving address : kapurbawdi, thane west 400610) the tracking details (Attached) still shows the package is at their bangalore hub. When we tried to call the customer care, the people responsible kept bouncing our calls between the bangalore and mumbai branches, each blaming the other. Finally someone from dtdc gave the phone number of one of the vp of operations, mr. Stanley ([protected]). Mr stanley was too busy to talk. He asked his assistant miss dakshayani ([protected]) to follow up. Miss dakshayani has been following up since yesterday but there is no progress at all! Till today i have received 2 calls from their mumbai office[protected] /[protected]. Both the times i was asked for the contents of my package. I refused to give the exact content as it is not required to know. When i insisted why they want to know the content, the lady on the other side had the audacity to say, "sometimes the address gets erased from the parcel, or sometimes the parcel might get opened. Thus we need to check it" please find the link to the conversation over the phone on my drive, https://drive.google.com/file/d/12rXx45Cv5h8jVizmILTVcmqQK7yZ6QTY/view?usp=sharing for a company that promises secure delivery and privacy protection, dtdc has been the worst. I need my package delivered in the exact state that it was sent, and also demand monetary compensation from dtdc for the mental torture they have caused. Thanks rohan damodar ph: [protected]