DTDC Courier & Cargo — not received my shipment on time at my home address

Address:

New Delhi, Delhi, 110018

This is really pathetic service of dtdc. I couriered rakhi to my village home town from tilak nagar (110018) delhi and firstly dtdc has mis-routed my package and took 3-4 days to route it on my address. At the end package arrived to my nearest dtdc service saipdur (233704) to mr. Ajit yadav ([protected]). Now ajit was saying that we cannot deliver your package to the village address as it is 10 km away an you need to come and collect the package on your own. Also, he was not polite as well.
I do not understand why dtdc kept his name as a courier service until unless the do not deliver the package to door step. It should be a jhola chhap company.
I would like know the higher official contact details of dtdc.

Also, these complaints really means something to dtdc service or just going to their garbage bin.

Please take necessary action and show some professionalism.