DTDC Courier & Cargo — parcel not delivered but updated on the tracker as delivered

Address:

1B, Nahar Panache, Plot 19, 6th main road, Jeyachandran Nagar, Medavakkam, Chennai - 600100, Chennai, Tamil Nadu, 600100

Parcel not delivered but updated on the tracker as delivered.

Conversation with customer:

[23/08, 8:59 pm] rama kondapur: pl chk who has taken. I didn't get it

[23/08, 8:59 pm] rama kondapur: gachibowli. Mine is kondapur

[23/08, 9:01 pm] bharatwaj sridharan: it is coming from gachibowli office

[23/08, 9:02 pm] bharatwaj sridharan: let me check

[23/08, 9:02 pm] rama kondapur: pl do

[23/08, 9:02 pm] rama kondapur: my puja is over.

[23/08, 9:03 pm] rama kondapur: my gate app also doesn't show anyone fr my flat

[23/08, 9:30 pm] rama kondapur: i chkd with my security at the gate. They too haven't rec'd it.

[23/08, 9:35 pm] rama kondapur: i managed to get uppu sheedai vella sheedai from krishna sweets ameerpet.

[23/08, 9:35 pm] rama kondapur: fr prasadam. As i ordered everything from u

[23/08, 9:41 pm] bharatwaj sridharan: i just called my courier guy. He said he could do something only in the morning. Apologies for the inconvenience. I didn't expect this last minute surprise. There were delays in a few other consignments but all of them got before 4pm. Yours is the only one that has not been delivered despite having reached hyderabad 1 day in advance. I was resting assured that it has been delivered. Very unfortunate. Sorry for whatever happened.

[23/08, 9:43 pm] rama kondapur: anyways puja is over. Now makes no difference

[24/08, 8:26 am] rama kondapur: it's very unprofessional of this courier to have texted that the parcel had bn delivered.. I[censored] wudnt have rechkd probably they wud hav ignored. It's a learning fr u to cross chk the receipt of the parcel with customers.

[24/08, 10:57 am] bharatwaj sridharan: yes indeed it is a learning

[24/08, 11:16 am] rama kondapur: so when am i likely to receive it as today i will be going out in the evening.

[24/08, 11:59 am] bharatwaj sridharan: i'm on it. Will update shortly.

[24/08, 1:53 pm] bharatwaj sridharan: have you received it? They still hold it's delivered. Please check with all security gates or call the delivery person kalyan [protected]

[24/08, 2:06 pm] rama kondapur: no. I haven't rec'd. Im already out of home now.

[24/08, 11:35 pm] rama kondapur: hi. I chkd personally at the gate. Its not come. Swami says not worth taking this late.