DTDC Courier & Cargo — product did not reach to the address in 5 days after reaching to lake view kolkata

Address:	Kolkata, West Bengal, 700039
Website:	Dtdc.in

My consignment no D46663900 had reached lake view Kolkata office on 1st January. Today is 6th January and I have not received my consignment in 6days that too at kolkata address. Instead of delivering consignment to my address I am getting call from DTDC office on 4th January to collect it from their branch and if I don’t collect it they will return it back to the sender. Instead of delivering it to my home address they are threatening me of sending it back. I was out of city so I sent my person to lake view DTDC office. People at the lake view office didn’t gave it to my person and said that your consignment is out for delivery and you will receive it by 4th evening or 5th morning. Today is 6th January and I have not received my consignment.At first they called me and threatened me that it will be sent back. When I send my person they said it’s out for delivery and after 24hrs also I haven’t received it. I don’t understand why would I receive it from dtdc office when we pay for delivering it at address. I want a written explanation for this delay at email id [protected]@gmail.com. You can contact me at[protected] and [protected]