DTDC Courier & Cargo — Product was never shipped for 2 weeks until I reached their office when in Urgent

I sent a parcel to US from Narsingi Hyderabad with tracking number N21490952 which was handed over to the courier executive Mr Govind from Kokapet Branch on 8th Oct 2020 receipt is attached for your reference we clearly intimated him that it was an urgent parcel that needs to be shipped asap the same was ensured by him, after this the tracking was invalid for almost 10 days and when we asked he kept saying it was in transit and international parcels tracking will only be updated after delivery in DTDC . After few days he started saying their head office and servers were Submerged under rain water so tracking details are not getting updated. In fact when we gave parcel to him there were no rains upon inquiry I came to know that he kept the parcel in his kokapet office without shipping it for 2 weeks even after consistant followup from my side to get the parcel delivered on time.

It is been 3 weeks still the parcel in transit because he booked the shipment on 18th where as I had the receipt on 8th Oct and made the payment on the same day.

He is very irresponsible that he even blocked our numbers to avoid getting calls from us. Suddenly on 18th Oct tracking was updated saying the package was still in Gachibowli Hyderabad and the shipment was booked on the same day.

After lot of difficulty I catch hold of him when asked he is still saying he sent the parcel same day 8th oct the tracking is incorrectly updated. This is not the only story there are several other people from The area has faced the same fate with him.

He simply kept the package with him for 10 days even after multiple reminders and phone calls about the status.
Trying to hide behind DTDC systems and operations by saying they were inefficient in handling shipments and updating tracking details.
Very irresponsible not respond to customers simply avoid as long as he can when caught gives silly reasons to cover up his mistakes.

Please respond back with a resolution on how you are going solve the issue and deal with this guy to retain the reputation of your company other wise I will be left with no other option than to file a case against and go public with the service quality and management issues with the company.
Also if you are unable to reply me the solution to the case, please provide me with the contact details of the higher authority, as we were unable to find any details of the Nodal Officer on your website.

I already sent couple of mails to customer care from pnvs.[protected]@gmail.com tried contacting their number no response and now I doubt about their existence.
We would highly appreciate you to look into the matter and take the same seriously, as it is I have lost lot of time dealing with your management!
Awaiting your response!

My contact email:
pnvs.[protected]@gmail.com