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DTDC Courier & Cargo

DTDC Courier & Cargo — Return to Origin policy

Hello,

I sent a parcel through DTDC and the receiver denied the delivery. In this case, what is the RTO policy as in if the courier is returned to the sender free of charge or not?

The local DTDC office people told me that for RTO they will charge the same amount as was for sending the courier which is ridiculous as usually RTO facility is included by default.

Can you kindly please also share some document or web link regarding the same?
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