DTDC Courier & Cargo — shipment not delivered and told to collect after 6 days of reaching in hyderabad

Address:

Air force station Begumpet, New Bowenpally, Secunderabad, Hyderabad, Telangana, 500011

Sir, my urgent shipment was booked from Delhi on 17 SEP 19 vide Z15162649 and reached Hyderabad on 18 SEP 19.

They didn't even bother to call and inform. When I enquired twice on 21 SEP 19, as the last date for submission of the form to my office was on 21 SEP 19, by going to their office (DTDC Navajeevan Nagar, Ferozguda, Bowenpally, Hyderabad, Telangana 500042), they told me that the item was not received at their end. I also enquired by calling them on 21 SEP 19 but no response.

But, when I track on 22 SEP 19, it was shown as delivered on 21 SEP 19 as per their website however, I didn't receive. When I call them on 22 SEP 19, they told me that they don't have delivery boy so you should come and collect. After that I told him to send it on 22 Sep 19 itself else I will raise a complaint. He even told me "Do whatever you want". So, I made a complaint through[protected] and the representative raised a complaint with a complaint number of 15491783 with an assurance that they will call back and will make sure to deliver it by 22 Sep 19. But, all in vain and now the customer care are also very busy with no response on call. So, I called again on 23 SEP 19 from my office and he told me that he will deliver by 11:00 am but not delivered till 3pm. So, finally I lost the fight or bet and he (DTDC Navajeevan Nagar, Ferozguda, Bowenpally, Hyderabad, Telangana 500042/ Mr S Babu MOBILE no [protected]) wins as he had challenged me that do whatever you want we will not delivered your item. So, after losing on his challenge I went to his office and collect it personally.

The shipment took one day to reach Hyderabad from delhi and it took six days in Hyderabad, which was successful as I went personally by taking early off from office.

So, I lost hope from this courier service and it's regional service[protected].

I want them to know this and learn some lessons by giving appropriate actions (by a compensation from the staff responsible) at concerned person/ official. They should even returned the fee they charged for this horrifying courier service. They better send me a report that how it was happened.

I will be happy to know if there is other forum to made this complaint.

L SURENDRO SINGH
[protected]@gmail.com