DTDC Courier & Cargo — Undelivered parcel returned without intimation

Address:

Chura Gali, Salimpur Ahra, Kadamkuna, Patna, Bihar 800003

I had sent my luggage (Perishable (Food) as well as a one-year old baby dress) on 25th june, 2020 through dtdc (Consignment no.- d[protected]. But it returned back on 16th july, 2020. It was to be delivered to ankhleswar in gujarat (Pin 393010), but from the tracking history that i can see, it went from patna to mumbai and then back to patna. On top of that, they charged 900/- non refundable amount. And they didnt even call at the destination that we could have tried to receive our package. The baby dress i[censored]ndelivered will be an additional burden of cost since baby will outgrow the dress size.