DTDC Courier — Not delivered despite of correct address nor informed to me about non delivery

Address:

Ghaziabad, Uttar Pradesh

I had booked a post on 19 June at your booking office in Kaushambi (Ghaziabad) vide docket No. Z59142416 addressed to the following: Central Public Information Officer (CPIO), Railway Board Room No.5, RTI Cell, Rail Bhavan Rafi Marg, New Delhi -110 001 However, when it did not reach the addressee, I enquired online through your website that the package could not be delivered due to shifting of address by the recipient. This is a total nonsense on the part of your company. I had sent another post to the same address through another courier just two weeks before and it reached successfully in reasonable time. Then how is it possible that a government office shifted to another location within just two weeks. I am sure that your delivery person did not take the pain to go out of his office to deliver the post and just marked the reason for non-delivery sitting in his air-conditioned office. There was very crucial documents in the post which has not been delivered by your company even in a month due to which I have suffered huge losses. The cause of much more harassment is that your company did not even take the pain to give me a call so that I could collect my packet despite of the fact that I had given my full address and mobile number on the envelope. Even more, when I visited the booking office today evening, the personnel there were behaving as if there had occurred nothing serious. I can not imagine how a reputed company like yours can be so insensitive to its duties. Your company not only irresponsibly refused to deliver a very very crucial post citing wrong reasons, but also it failed in informing me its inability to deliver the packet. It was I who initiated enquiry about the delivery when I did not receive a reply from the addressee in one month. A responsible person of the company must visit the above mentioned address of Railway Board and enquire if the address has really shifted out. Due to negligence on the part of your company, I have suffered huge losses and I will take every step to recover it from your company. I am going to file a suit in court of law for a damage of Rs. 5 lacs against your company this week itself in case I don't hear satisfactory assurance from a responsible officer in your company.