DTDC Courier — Packet Not Delivered Emails are not replied Phones are not picked and the contact numbers mentioned on the website are wrong

Address:

Gurgaon, Haryana

Hi, On last Saturday the 25th April, I had booked a packet for courier from DTDC from Delhi to Kangra (HP) which they verbally promised me to deliver by Monday i.e. 27th April but it's 3rd May and still the courier is not delivered. Since, the promise is not in written so my complaint is not really against the delivery, but when I tried to reach them through their numbers which I found from the courier tracking page on the various sections of my consignment number while tracking, no one is picking up those calls, in fact the number mentioned are incorrect for a number of locations, which caused a lots of mental harassment to me. Moreover, same is the case with the emails, no one is really bothered to reply my emails, which clearly signifies that the company (DTDC) does not really care about the reasons and the need of the customer for which he/she opts their service even when it is costlier than the normal mailing by the indian post. I at only one occasion could get the reply out of my 10 + emails from whom I get one number which was not mentioned on the website and the person at the other side again fooled me by his false promise of the delivery by 1st May and when on 1st May I called them, they argued that it was Labour Day holiday. It is really the worst of any service and these companies, daring to behave this way signifies the way they understand the consumer only the source of income. I request the authorities to kindly take the strict actions against them so that in future they while promising, clearly let the customer think wisely against his needs and decide properly if to go for their services or not. In my case, these were very important medicines which I had told the courier executives as well while booking the courier but without understanding the, need they made a false promise and delayed the medicine course of my relatives by 8 days and the wait is still going. Thanks, Puneet Sharma Complaint Against: DTDC Courier AWB/ Consignment Number: Z48822531