DTDC Couriers — cargo not delivered and wrong tracking

my consignment number is G90158348 AND reference number is[protected] my sender address is dr anoop.k.r, pg medicine student, VIMSAR, BURLA, SAMBALPUR, ODISHA my receiver address is dr anoop.k.r, c/o m rajendran, vaishnavam, meppalangott parambu, p.o.karanthur, calicut, kerala 673571 your website shows wrong tracking status and I received a phone call that my cargo consisting of two boxes wont be delivered. one box is 95kgs and consists of books worth rs 35, 000 and other contains kitchen utensils worth rs 25, 000 I WANT TO KNOW THE STATUS AND DELIVERY DETAILS OF MY GOODS IMMEDIATELY I am doctor anoop.k.r.I booked my parcel of two boxes weighing 110 kgs and 14kgs through DTDC facility burla, sambalpur, odisha on 3rd june 2015. Its 19th june now and online tracking shows my boxes are delivered at cochin while the real destination of my packages is calicut. Meanwhile I got a call from DTDC representative in coimbathore, tamil nadu telling that my cargo cant be delivered to calicut for want of my ID proof.He was calling me and asking my personal details which was to the extend of mental harassment. It was the responsibility of Mr sanjay of DTDC burla, sambalpur to sent the relevant documents such as ID proof and declaration. I am suffering for the lack of commitment and responsibility o[censored]ntrained DTDC staff.I will sue the company for personal damages, mental harassment and unauthorised phone calls. despite repeated emails DTDC is not replying to my queries. besides this the false tracking details on dtdc website is given below Tracking No.: G90158348 Reference No.:[protected] Shipment Dates Origin: SAMBALPUR Booking Date Monday, June 08, 2015 Status THC Arrived Destination: COCHIN Status Date Tuesday, June 16, 2015 Shipment Facts No. of Pieces Doc Type Service Type 2 Parcel LTLShipment Travel History Status Location Time Remarks Tue, Feb 25, 2014 Shipment Booked ROHINI BRANCH, DELHI 08:42 PM Processed & Dispatched from DTDC Facility ROHINI BRANCH, DELHI 10:30 PM Processed & Dispatched from DTDC Facility ROHINI BRANCH, DELHI 11:06 PM Wed, Feb 26, 2014 Processed & Dispatched from DTDC APEX AIRPORT APEX, DELHI 12:38 AM Arrived at DTDC APEX AIR CARGO APEX - BLR, BANGALORE 11:05 AM Arrived at DTDC APEX AIR CARGO APEX - BLR, BANGALORE 12:07 PM Processed & Dispatched from DTDC APEX AIR CARGO APEX - BLR, BANGALORE 12:36 PM Processed & Dispatched from DTDC APEX AIR CARGO APEX - BLR, BANGALORE 12:37 PM Arrived at DTDC Facility NAGAWARA MASTER FRANCHISEE, BANGALORE 01:19 PM Arrived at DTDC Facility NAGAWARA MASTER FRANCHISEE, BANGALORE 01:21 PM Arrived at DTDC Facility NAGAWARA MASTER FRANCHISEE, BANGALORE 01:23 PM Shipment Dispatched for Delivery NAGAWARA MASTER FRANCHISEE, BANGALORE 02:43 PM Thu, Feb 27, 2014 POD Dispatched via Manifest # B6874584 BANGALORE SURFACE APEX, BANGALORE 04:55 PM Mon, Mar 03, 2014 Processed & Dispatched from DTDC APEX AIR CARGO APEX - BLR, BANGALORE 02:53 PM Fri, Mar 07, 2014 POD Dispatched via Manifest # B7759631 BANGALORE SURFACE APEX, BANGALORE 11:40 AM Thu, Apr 03, 2014 Processed & Dispatched from DTDC Facility LAKE VIEW BRANCH, KOLKATA 12:00 AM Shipment Booked LAKE VIEW BRANCH, KOLKATA 01:40 PM Processed & Dispatched from DTDC Facility LAKE VIEW BRANCH, KOLKATA 03:21 PM Processed & Dispatched from DTDC Facility LAKE VIEW BRANCH, KOLKATA 03:30 PM Fri, Apr 04, 2014 Processed & Dispatched from DTDC APEX DELHI APEX, DELHI 06:05 AM Processed & Dispatched from DTDC APEX DELHI APEX, DELHI 06:13 AM Sat, Apr 05, 2014 Processed & Dispatched from DTDC APEX GURGAON APEX, GURGAON 12:00 AM Arrived at DTDC Facility DELHI LOCAL LOAD PROCESSING CENTRE, DELHI 08:46 AM Processed & Dispatched from DTDC Facility DELHI LOCAL LOAD PROCESSING CENTRE, DELHI 10:17 AM DELHI LOCAL LOAD PROCESSING CENTRE, DELHI 10:59 AM GURGAON APEX, GURGAON 02:24 PM Shipment Booked GURGAON APEX, GURGAON 08:45 PM Processed & Dispatched from DTDC APEX GURGAON APEX, GURGAON 11:44 PM Sun, Apr 06, 2014 Processed & Dispatched from DTDC APEX AIRPORT APEX, DELHI 01:33 AM Arrived at DTDC APEX GURGAON APEX, GURGAON 02:09 PM Arrived at DTDC APEX CHENNAI APEX, CHENNAI 10:06 PM Mon, Apr 07, 2014 Shipment Dispatched for Delivery CHENNAI APEX, CHENNAI 10:48 AM GURGAON APEX, GURGAON 01:12 PM Wed, Apr 09, 2014 Arrived at DTDC APEX GURGAON APEX, GURGAON 06:39 AM Shipment Dispatched for Delivery GURGAON APEX, GURGAON 09:53 AM GURGAON APEX, GURGAON 09:53 AM Thu, Apr 10, 2014 Shipment Dispatched for Delivery GURGAON MASTER FRANCHISEE, GURGAON 03:08 AM Mon, Jun 02, 2014 Processed & Dispatched from DTDC Facility MADURAI BRANCH, MADURAI 12:00 AM Shipment Booked MADURAI BRANCH, MADURAI 09:02 PM Tue, Jun 03, 2014 Processed & Dispatched from DTDC Facility MADURAI BRANCH, MADURAI 12:08 AM Processed & Dispatched from DTDC APEX CHENNAI APEX, CHENNAI 11:20 AM Arrived at DTDC Facility SODEPUR SUPER FRANCHISEE, SODEPUR 11:20 AM Arrived at DTDC Facility PARRYS BRANCH, CHENNAI 11:58 AM Arrived at DTDC Facility PARRYS BRANCH, CHENNAI 01:11 PM Wed, Jun 04, 2014 PARRYS BRANCH, CHENNAI 11:10 AM Sat, Jun 07, 2014 Processed & Dispatched from DTDC Facility PANIPAT BRANCH, PANIPAT 12:00 AM Shipment Booked PANIPAT BRANCH, PANIPAT 09:23 PM Sun, Jun 08, 2014 Processed & Dispatched from DTDC APEX DELHI APEX, DELHI 12:00 AM Arrived at DTDC APEX DELHI APEX, DELHI 03:16 AM Arrived at DTDC APEX DELHI APEX, DELHI 05:50 AM Mon, Jun 09, 2014 Processed & Dispatched from DTDC APEX DELHI APEX, DELHI 06:19 AM Mon, Jul 07, 2014 Shipment Booked VILE PARLE BRANCH, MUMBAI 09:38 PM Processed & Dispatched from DTDC Facility VILE PARLE BRANCH, MUMBAI 11:21 PM Tue, Jul 08, 2014 Processed & Dispatched from DTDC Facility VILE PARLE BRANCH, MUMBAI 12:00 AM Processed & Dispatched from DTDC APEX AIR CARGO APEX - HYD, HYDERABAD 12:00 AM Processed & Dispatched from DTDC APEX MUMBAI APEX, MUMBAI 01:00 AM Arrived at DTDC APEX MUMBAI APEX, MUMBAI 04:46 AM Arrived at DTDC Facility AIR CARGO APEX - HYD, HYDERABAD 11:37 AM Wed, Jul 09, 2014 Arrived at DTDC Facility MEHDIPATNAM MASTER FRANCHISEE, HYDERABAD 12:00 AM Arrived at DTDC Facility MEHDIPATNAM MASTER FRANCHISEE, HYDERABAD 09:11 AM Fri, Dec 26, 2014 Processed & Dispatched from DTDC Facility NOIDA - PHASE 3 BRANCH, NOIDA 12:00 AM Shipment Booked GREATER NOIDA BRANCH, NOIDA 07:35 PM Sat, Dec 27, 2014 Processed & Dispatched from DTDC APEX AIRPORT APEX, DELHI 12:00 AM Arrived at DTDC Facility AIRPORT APEX, DELHI 04:27 AM Processed & Dispatched from DTDC APEX AIRPORT APEX, DELHI 05:21 AM Tue, Dec 30, 2014 Processed & Dispatched from DTDC APEX AIR CARGO APEX - HYD, HYDERABAD 12:00 AM Processed & Dispatched from DTDC APEX AIR CARGO APEX - HYD, HYDERABAD 01:38 AM Arrived at DTDC Facility AIR CARGO APEX - HYD, HYDERABAD 02:40 AM Arrived at DTDC APEX AIR CARGO APEX - HYD, HYDERABAD 03:53 AM Wed, Dec 31, 2014 Arrived at DTDC Facility VISHAKAPATNAM AREA OFFICE, VISHAKAPATNAM 08:46 AM Arrived at DTDC Facility VISHAKAPATNAM AREA OFFICE, VISHAKAPATNAM 08:56 AM Processed & Dispatched from DTDC Facility VISHAKAPATNAM AREA OFFICE, VISHAKAPATNAM 09:08 AM Processed & Dispatched from DTDC Facility VISHAKAPATNAM AREA OFFICE, VISHAKAPATNAM 09:20 AM Processed & Dispatched from DTDC Facility VISHAKAPATNAM AREA OFFICE, VISHAKAPATNAM 09:21 AM Arrived at DTDC Facility SEETHAMMADHARA BRANCH, VISHAKAPATNAM 10:22 AM Arrived at DTDC Facility SEETHAMMADHARA BRANCH, VISHAKAPATNAM 11:44 AM Thu, Jan 01, 2015 Shipment Dispatched for Delivery SEETHAMMADHARA BRANCH, VISHAKAPATNAM 11:31 AM Mon, Jun 08, 2015 Shipment picked up & Booked SAMBALPUR 05:07 PM Processed from DTDC Facility SAMBALPUR 06:13 PM Vehicle Dispatched from DTDC Facility SAMBALPUR 06:16 PM Tue, Jun 09, 2015 Vehicle Arrived at DTDC Facility BHUBANESWAR 10:18 AM Processed from DTDC Facility BHUBANESWAR 10:20 AM Processed from DTDC Facility BHUBANESWAR 10:21 AM Vehicle Dispatched from DTDC Facility BHUBANESWAR 10:24 AM