DTDC — Delay in getting parcel | |||
The parcel was submitted to DTDC office in Visakhapatnam on 14-April-2015, the agent has confirmed us saying would be getting my parcel on the very next day (15-April-2015). But did not get the parcel on 15-April-2015. When tracked using the tracking number given, could see that my parcel was in DTDC office in Hyderabad. The next day (16-April-2015) when checked the status it came Madiwala(Bangalore) DTDC office, and status changed to "Shipment Dispatched for Delivery" at 9:16 Am. Got my parcel on 17-April-2015 at 2:30 Pm. Concerns: 1) How many days will it take for a parcel to get delivered from Visakhapatnam to Bangalore? 2) Will it really take more than one day to deliver the item from Madiwala to Electronic City? Hardly 15 kms. 3) Tried to contact the people in Madiwala DTDC office over phone, called them around 10 times from morning to evening. None of them lifted the call, though it was ringing. Are the phones numbers posted in Internet are for customers or only for name sake? below are the details. Office Name: Madiwala Master Franchisee Contacted Number:[protected]/[protected]. Necessary action should be taken. Should be made sure that they will never make a customer suffer like this. please reply to my mail: [protected]@gmail.com .Regaring the action taken. Please find the attached screen shot of the tracking. Was this information helpful? | |||
DTDC Courier & Cargo customer support has been notified about the posted complaint. | |||
1 Comment | |||
Comments
Booked a parcel from COIMBATORE TO BANGALORE on 05th july, it showed as OUT FOR DELIVERY on the next day (06th july 2018) itself, but the parcel was not delivered and updated as RECEIVER NOT AVAILABLE, but the person was there in their home itself . we were following it through our area DTDC courier and they also informed that we had spoke to them regarding this and will be delivered soon, but there was no proper response from the MADIWALA DTDC courier service, without arranging for the delivery, instead they are updating wrong information. Even they are NOT attending the calls, likewise the dates went on it was on 10th july they told that it will be delivered today, but the same case again they entered as RECEIVER NOT AVAILABLE. We have provided the contact number in the address, but they don't even try to call the customer and arrange for delivery. VERY VERY WORST SERVICE OF DTDC IN MADIWALA .
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DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047