DTDC — Demanding illegal gratification for delivering courier

Address:

New Delhi, Delhi

I had a courier coming from Raipur on 8th Jan, 2015 having AWB / Ref No M 12607876.. That as per the online tracking status, the said courier reached New Delhi on 9th, 2015 itself, however, the said courier was not delivered to me at my address . When I enquired my nearest branch Neb Sarai (IGNOU Road ) branch having address at D1/A, main IGNOU road, Neb Sarai, Near Gate No.4, Freedom Fighter's Enclave Colony, the concerned person refused to answer about the whereabouts of my courier and instead misbehaved with me using unparliamentary language. When I requested him that that the courier contacted banker's cheque which is required urgently for business purpose, he refused to hand over the same without paying him a sum of Rs.5000/- for handing over the courier. The local branch is 5 Star International ( A Franchisee of DTDC Courier ). Phone No of the branch is[protected], [protected]. I request you to take immediate action against the branch.