DTDC — Loss of packet - Unprofessional staff

Ref: CN No- Z43296005 Complaint No- 14960 I had couriered a packet through DTDC courier from Ghaziabad to Bhilwara 7 days back. I was promised it will reach within 2 days. Now it has been 7 days and DTDC officials do not have a clue of whereabouts of the packet. The packet first reached their Bhilwara franchise then out of nowhere reached their Ajmer franchise. Since past 6 days it has been pending with Ajmer franchise and even they are not sure where the packet is. Their customer care officials -[protected] never take calls. The staff at their franchise is too rude to listen to your query. I had also dropped mails several times on their official ids but there has been no revert. The situation is so grave that noone knows where the packet is. Highest sense o[censored]nprofessionalism