[Resolved]  DTDC — No information about the consignment number z40565951

Address:

Tinsukia, Assam

Dear Sir, I have sent a parcel on dated 25/12/2014 from DTDC (Prince Choak, opp. SBI Bank) office Deharadun, sending the same parcel to Tinsukia(Assam) consignment number z40565951, parcel weight around 4kg( Rs. 480/- Normal charge) from next day onwards the DTDC official website is showing consignment last location Delhi date & time Thu, Dec, 25, 2014 08:01 PM, on transit till today on 8th of Jan 2015, the website tracking system showing same status. I had logged a complaint on their customer care number[protected] on 5/01/2015 at evening hour bearing complaint number 13916, according to customer care service within 24 hour they will intimate me proper update. to my utter surprise now neither they informed me nor I am able to contact DTDC as their customer service number remain always busy or the IVR pick up the call to forward the call to customer service executive & after 5-10 mints the call disconnected without attending the call from DTDC end which happened to me more then 8 times today. Now the point is DTDC are charging money as per their wishes at the same time providing worsted service.