DTDC — Parcel not delivered in spite of reaching the city

Address:

Thiruvananthapuram, Kerala

I had placed two orders on Amazon and unfortunately it was DTDC that was chosen to carry out the delivery of my orders. My first consignment B17074665 which had reached the Trivandrum Branch on January 28, 2015 was held up on the pretext of 'NO SERVICE' to the address on the consignment. That is understandable. But, it's truly irresponsible and lack of customer care and service when NOT EVEN A SINGLE MESSAGE OR CALL WAS MADE TO ME INFORMING ME ABOUT THE ARRIVAL OF THE CONSIGNMENT IN TRIVANDRUM AND THE NO SERVICE TO MY INDICATED LOCATION. Only, when on FEB 3rd 2015, I tracked the parcel online with the tracking number I learnt that the parcel had reached Trivandrum on January 28, 2015. The parcel must have literally been abandoned in some forsaken corner for 6 days else how come not a single message / call/ intimation was not made? My second consignment Z44104139 had arrived at this same branch on Feb 2nd, 2015 by around 12 pm and still there was no message/ call/ intimation towards me informing about the arrival of the parcel. Had I been informed, I would have had no problem going myself to the DTDC office to pick up my consignments. Does the DTDC have a blanket abandonment policy for parcels with address to which they have no service. If they do so, why do they take up the task and promise of delivering the concerned consignments? Highly irresponsible!