DTDC — Service is worse

Address:

West Godavari, Andhra Pradesh

Hi, recently I have ordered the product from amazon and we want to return the product so we choose DTDC courier to return the product to amazon. They took the parcel nearly 15 days ago the parcel should be delivered to the address dharuhera in haryana.but it was not delivered if we track it showing that the parcel is in return from dharuhera to bhimavaram. if we cal customer service asking about the cause they are saying we don't have service at that particular region Dharuhera then why these people taking consingnments if they can't deliver. I have to send that product before 17 sep to amazon if I can't the amount will not refund by them. I think it may take another 15 days to get the product from DTDC I have no more time to choose other courier service hate it