DTDC — Shipment Not Received yet. Almost after 2 and half months now.

Address:

Mumbai City, Maharashtra

Hi, I am Mahesh Pale. I am supposed to receive a bank document from Axis bank via DTDC services. Its almost a 2 and half months now, I haven't received that documents yet also it was not returned to the bank as well. My consignment number is M12750866. When I do follow up regarding this with the DTDC Rabale, Navi Mumbai office who booked this shipment. They just took my number and said, 'we will reach you out once we found the parcel'. I did this thrice and same reply was given by the operator. The landline number of that office is [protected]. Please take an action on this ASAP and either returned it to the bank or try to deliver it on address. I have attached the photo proof as well with this for your reference. Its showing the status as RTO. I am expecting a response in 2-3 days otherwise I will take this further as the documents are really important to me and because of which lot of my important work got stuck.