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Duravit India Complaints & Reviews

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Updated: May 11, 2024
Complaints 44
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43
Bad 😕 It seems that Duravit India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Duravit India reviews & complaints page 2

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S
Saket Ahuja
from Delhi, Delhi
Dec 22, 2020
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After Fixing also.. the seat continues to leak duravit D-Code
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    M
    Meena dorairaj
    Dec 18, 2020
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    I want to change my toilet seat cover
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      A
      Akayv
      Dec 1, 2020
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      The commode cover no. [protected] got unhinged.
      +1 photos
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        A
        Aesha Patel
        Sep 19, 2020
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        Water is continuing running in flush tank
        Duravit India customer support has been notified about the posted complaint.
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          S
          Surendra Singh Khedwal
          Aug 24, 2020
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          Address: 1512A, DLF Magnolias, Phase-5, Gurgaon, Haryana

          The hug sheet lid is not working properly.
          So resolve this issue urgently.

          Thanks
          Surendra Singh
          Mob. [protected]
          +1 photos
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            S
            Sreedhar CH
            Aug 11, 2020
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            Address: Durga Meadows, Flat No:4B, 4th Floor, 3rd Main 2nd Cross, Anjanappa Layout, Horamavu

            Dear duravit,
            This is sreedhar ch from bangalore. We are facing mbr toilet commode water leakage since last 10 days. Please take asap action.
            Regards
            Sreedhar ch
            +91-[protected]
            Duravit India customer support has been notified about the posted complaint.
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              K
              Kalanbj
              May 23, 2020
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              I have bought toilet and lid from m/s pritivi in vapi gujarat, around 8 months ago,
              I have found the top lid is cracked.
              This product is placed in washroom of my master bedroom, i am so surprised how it is failed in this much little time span.
              I have sent complaint through this dealer but the rely from duravit executive is very ridiculous, it seems he does not train to provide good service to customers, this also show efficiency of your hr team how they train your service team.
              This literally disappointing product, and there is no reliability from your end.
              I would like to discuss with your top most senior in this regards, how you are fooling your customers
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                N
                Naman jain1002
                from Mumbai, Maharashtra
                Nov 12, 2019
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                I purchased architect wc 3-4 years ago, it has got huge cracks and is broken on its own, i contacted the company, they are asking for invoice which i don’t have, they are now not ready to do anything, i didn’t expect a company such old will be having such cheap, disgusting product and after sales service. I want the company to correct it asap, the service agent said that it is very risky to use it, so i want the company to correct it immediately, the company can’t refuse to change the defective product due to lack of invoice,
                +1 photos
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                  K
                  Kanisk Singh
                  from Bengaluru, Karnataka
                  Sep 5, 2019
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                  hinges for toilet seat (wc)

                  Address: L 1201 Bhoomi Breeze CHS Raheja Estate, Kulupwadi Borivali East Mumbai -66, Mumbai City, Maharashtra, 400066

                  One of the hinges of my toilet seat is not working because of that my wc is not in soft mode. I have tried to fix it but it remain unsolved i have spoken with the technician and he told me that there is issues with the hinges. Request the goodself to please arrange for the new hinges as the wc is in warranty mode. I have purchased the same one year before...
                  +2 photos
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                  R
                  Ravi N Mukherjee
                  from Ranchi, Jharkhand
                  Mar 2, 2019
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                  Address: 403Prava Kiran Apartment. Kokar Chuna Bhatta.H.B.Road. P.S-Sadar. Ranchi, Ranchi, Jharkhand, 834001

                  My id no - [protected] & registered mobile no ' [protected] throgh on line paid rs.360/ on 13.02.2019 but neither your company rechrged my tv nor refund said amount till today in other hand today on enqurey, you wrongly informed that my balace in said id is rs 11.00. When on 15.02.2019 throgh dealer i have recharged rs200.00 so please refund my amount of rs360.00 immidiatly and rectify the defect of balance of my tv... And to rquest you not to harras in such way otherwise will compled to surrender your connection..& file case for such illegality & harrassment.. Ravi n mukherjee. Advocate
                  Duravit India customer support has been notified about the posted complaint.
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                  My wall mount WC of Duravit company which I purchased 4 yrs back in Jaipur Rajasthan, cover of WC is cracked and flush is not working. I hv tried helpline number also but m not getting through it. Duravit is a trusted name so i bought this product and now m not getting my problem resolved. I will have to register a complaint in consumer forum.
                  Reply
                  My House bath Toilet closit cover broken, kindly send your technician with material. please contact-[protected].

                  Address;
                  no.1 s.g.valasu,
                  opp.c.n.college,
                  veerappan chatram (p.O),
                  Erode-638004.

                  thank u.
                  Reply
                  My WC Seat cover Hinges have broken but the local dealer I contacted has not shown any interest in providing proper service.
                  Please help.

                  Best regards
                  ALOK Sharma
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                    V
                    Vishnuvardhan Reddy Vanja
                    from Hyderabad, Telangana
                    Jan 19, 2019
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                    Address: Hyderabad, Andhra Pradesh, 500035

                    Purchased durastyle basic rim plus seat an 69101000 from unispace hyd on 04/06/2018 and we have tried to install on 13/01/19 but seat cover bolts are missing in the box. We enquire at unispace but they are saying that they are not responsible for that because i purchased long back.
                    My question is that weather purchased long back or at present the item is missing in the box. So i request duravit kindly provide the seat cover bolts
                    Duravit India customer support has been notified about the posted complaint.
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                    Please provide a new flush ciphon and ciston for an English seat. Further clarification required call me on [protected] and [protected].[Raji]
                    Reply
                    Water leaking through the closet continually after the flush tank is filled.
                    Here we have severe shortage of water. Hence I request to send a technician as soon as possible to rectify the leakage.
                    Thanking you
                    G Anil
                    Kollam District
                    Kerala State.
                    Mob : [protected], [protected]
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                      V
                      varsha goki
                      from Chennai, Tamil Nadu
                      Oct 22, 2018
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                      Address: Chennai, Tamil Nadu

                      We had bought all toilet products from duravit for our new house thinking it would be of good quality as we have heard of its brand name. But we are really angry with the duravit products as all the products have either broken or rusted in spite of good maintenance. When we informed your people about the problem we are facing, they were so rude and said that the 5 years warranty is over, so nothing can be done. Even if they can’t do anything they should be polite to their customers.
                      +1 photos
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                        U
                        udhaya21
                        from Chennai, Tamil Nadu
                        Oct 15, 2018
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                        Address: 603103
                        Website: [email protected]

                        The western closet and wash basin is getting leakage fro the ceramic base, and the both are in warranty, so plersae send your techincain for checking the product and rectify it immediate and we are hospitality industry we need to give our service to the customer fast, so do not delay on the issues.

                        Thanks & regards,
                        S. Udhayakumar,
                        Days hotel chennai omr
                        Padur-603103
                        [protected]
                        Duravit India customer support has been notified about the posted complaint.
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                          N
                          Naina Agarwal16
                          from Kolkata, West Bengal
                          May 5, 2018
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                          crack in wash basin and commode

                          Address: Howrah, West Bengal, 711202

                          This is to bring into your notice that i am a resident of forum pravesh, belur howrah, block b, flat no - 302, and one of washbasin and commode has a glazing crack, so kindly arrange for the replacement. It's in warranty period now. Crack could be a life hazard so kindly do not delay in the process... Hope to receive an early action from your end.

                          Thanking you in advance....
                          +2 photos
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                          V
                          Vinay Parikh
                          from Chennai, Tamil Nadu
                          Mar 7, 2018
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                          I am sorry to inform you that in one of the washbasin there is glazing crack and this is very surprising. I have six bathrooms and all have been fitted with your products. This item was purchased about 4 to 5 years ago.
                          Request please depute chennai based your local representative to inspect.
                          Cracked basin are danger to owners.
                          My address.
                          Vinay c parikh
                          19 (12) jagadambal street
                          Tnagar
                          Chennai 600 017.

                          (I am not a dealer)
                          Duravit India customer support has been notified about the posted complaint.
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                          I have buy 5 duravit starck 3 wall hanging model for my house. One of seat cover hinges broken. The dealer suggested me to buy new seat cover but all parts connecting cover to seat not provided. When I informed dealer, they suggested me to contact the company to send installation person. So arrange the visit of your person to install seat cover.
                          Reply
                          Water goes continuously in the commode once water gets full. And observed that once water gets full it's not getting stoped continuously water will be leaking the commode.We have tried calling local plumber to fix the issue but they tried their level best and told the manufacturer has to come and solve the issue

                          Need technical support
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                            S
                            Surana madan
                            from Chennai, Tamil Nadu
                            Dec 10, 2017
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                            I purchased duravit flash. But water is continusously over flowing, i had made complaint many times but still problem not resolved so i request you to look into it and solve the problem .my address is R50 Anna nagar chennai.please note i am not able to use it as water is continuousely flow i was told that it need to change some parts please send some one to rectify it.
                            Duravit India customer support has been notified about the posted complaint.
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                            We having 30nos Bath tub in Resort, most of the drains not working, having problems in talentofil knob and drain plug system, further I contacted Local supplies to get this repaired they don't have any idea how to fix it, so can you help us to arrange for service technician to resolve the issue by replacing spare parts.

                            Yuvaraj
                            [protected]
                            Reply
                            There is leakage in new urinal and continuous dropping in floor. Pls arrange visit on urgent basis.

                            flash - Comment #3240608 - Image #0
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                              A
                              Amittinku
                              from Pune, Maharashtra
                              Sep 8, 2016
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                              Address: Mohali, Punjab, 160104

                              2 toilets. Water not flushing in one press. Ball cock of one toilet has problem. Complaint 18303 was registered, plumber visited but he could not resolve as he is new to Duravit comp. Then I called Mr. Santosh at customer care no., He gave me another complaint #18319. Yesterday also I gave him reminder. Another 4 days gone but no progress. When will senior plumber visit, no idea. I m just losing time and peace of mind.
                              Duravit India customer support has been notified about the posted complaint.
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                              Flush of my commode is not functioning.
                              Reply
                              Dear Team,

                              Greetings from Hyatt regency Chennai!

                              We are using Duravit urinals for our wash rooms around 15 no's .urinal sensors are not working looking for technical support.

                              Stay Connected,
                              Navanith Singh
                              Mobile:[protected]
                              Reply
                              I have purchased 4 units duravit commode for my house and in all the units, the hinges which fix the cover has been broken.
                              It's in warranty period only. You are requested to replace the units.
                              Kindly look into the matter.
                              My address: Mac Vehicles (P) Ltd, Arni Road, Yavatmal-445001.
                              Mobile no. [protected]
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                                S
                                sanjiv401
                                from Mumbai, Maharashtra
                                Apr 1, 2016
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                                Address: 400072

                                One of the hinges on the toilet seat in the Commode broke within two years of installation. To add to our vows, I am unable to find a replacement. This was builder provided. While the warranty on other brands like Kohler is valid and they have excellent after sales service, Duravit does not seem to have one . Please help to get it repaired by the company . I
                                Duravit India customer support has been notified about the posted complaint.
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                                The seat cover of wall mounted comode is not fitting and the hydraulic soft closoure is not working. The seat cover is not bright white and the colour is fading.
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                                  D
                                  dasdkdd
                                  from Delhi, Delhi
                                  Mar 15, 2016
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                                  Address: Ghaziabad, Uttar Pradesh, 201010
                                  Website: www.duravit.in

                                  I had complained on 10.03.2016 about Duravit commode whose jet not working as it should. But till date, nobody has attended this compliant. I don't
                                  know whether this platform at all is effective or not.
                                  Duravit India customer support has been notified about the posted complaint.
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                                  We are not satisfied
                                  Reply
                                  Dear Sir/ Madam,

                                  Kindly provide complaint number or customer name & contact number to check details.

                                  Regards,
                                  After sale service
                                  Duravit India.
                                  Reply
                                  It's got blocked very fluently. We are not satisfied with the product
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                                    D
                                    dasdkdd
                                    from Delhi, Delhi
                                    Mar 10, 2016
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                                    Address: 201010

                                    Recently, about 15 days back, I have installed strack 3 commode in my new wash room. But the jet does not work at all for what it has been made for. After initially lodging compliant, your man came and did what he could. But yet, the pressure of jet is same. I have spent about Rs 20, 000/- for this commode. I need it best as the cost. I have studied the problem and understand that your design of jet is faulty. Because the back pipe is of lesser dia than the jet outlet . So the pressure gets decreased rather than increased. Either you use bigger dia back pipe or use lesser dia jet outlet. Please make it OK or I will take necessary action as per law.
                                    DKDAS, Mb-[protected]
                                    Duravit India customer support has been notified about the posted complaint.
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                                    Duravit India — commod flush not stopping and seat cover broken 2008 model

                                    Flush not working and seat cover broken 2008 model
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                                    Duravit India — toilet basin water leakage due to stop valve not functioning

                                    Dear Sir, We are using DURAVIT wall mounting toilet, in this water leakage due to stop valve is not functioning. kindly send your personnel to rectify the repair. thanks venkat [protected]
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                                    washbasin crack

                                    Newly brought wash basin is cracked within 3 days.
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                                    Water likage
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