[Resolved] EaseMyTrip.com — money got deducted but flight not booked

Shraddha Kenekar

Website:

easemytrip.com

I booked Nagpur To Mumbai Go air flight ticket from a skyscanner app through easemytrip portal. I paid via google pay to the [protected]@hdfcbank. I havent got any booking confirmation, no message, no mail.
If the ticket has not been booked, I want a refund of my money.
The amount was 2850 rupees and it is a big amount for me being a student. Please look into this problem at the earliest.

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Apr 9, 2020

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com.
We regret the inconvenience caused to you.

This is to inform you that your transaction could not be completed successfully due to some technical failure that occurred between Bank Server and Ease My Trip server.

Your booking is not confirmed against this transaction and you will get your refund in your same account.

Details are as mentioned below: -

Booking ID : EMT71381905
Refund Amount - INR 2850

Note: If you made a payment through debit card/net banking it will take 7 to 8 working days to reflect the same amount in your account.

Kind Regards,
EaseMyTrip Team
[protected]/[protected]Available 24X7)