[Resolved]  EaseMyTrip.com — Refund amount for Airlines cancelled flight

Hi,
Below mentioned booking were done through easemytrip. On my travel date Srilankan Airlines were cancelled my flight and they dint arrange any alternate flight also. I myself managed to get another flight. After one year I got the refund after deducting cancellation charges from both airlines as well as agent (easemytrip)
Why are they deducting my money for airline's cancellation. I need full refund for these 2 bookings.
I have also booked with Indigo & spicejet through same easemytrip. But in that case I have got full refund without any deduction. Why only with Srilankan Airlines.

Booking Reference: EMT71093941 & EMT66415181

I am your regular customer. This follow ups are really disappointing me.

Regards,
Was this information helpful?
No (0)
Yes (0)
Sep 4, 2021
Complaint marked as Resolved 
EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2021
EaseMyTrip.com Customer Care's response
Dear Sir,

We would like to inform you that we have attempt to call you however your number was unreachable.Secondly as we have observed we have refunded you that amount what we received from the airline end but as one time courtsey we are reimburisng our service fee as a exceptional but airline penaly is not possible from us to reimburse .We have dropped you message as well please call us back once you will be available.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    EaseMyTrip.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    1308
    Pending
    313
    Resolved
    768
    EaseMyTrip.com Phone
    +91 11 4303 0303
    +91 11 4313 1313
    EaseMyTrip.com Address
    460, F.I.E Patparganj Industrial Area, New Delhi, Delhi, India - 110092
    View all EaseMyTrip.com contact information