[Resolved] EaseMyTrip.com — Refund amount for Airlines cancelled flight | |
Hi, Below mentioned booking were done through easemytrip. On my travel date Srilankan Airlines were cancelled my flight and they dint arrange any alternate flight also. I myself managed to get another flight. After one year I got the refund after deducting cancellation charges from both airlines as well as agent (easemytrip) Why are they deducting my money for airline's cancellation. I need full refund for these 2 bookings. I have also booked with Indigo & spicejet through same easemytrip. But in that case I have got full refund without any deduction. Why only with Srilankan Airlines. Booking Reference: EMT71093941 & EMT66415181 I am your regular customer. This follow ups are really disappointing me. Regards, Was this information helpful? | |
Sep 4, 2021 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Jul 23, 2021 EaseMyTrip.com Customer Care's response Dear Sir, We would like to inform you that we have attempt to call you however your number was unreachable.Secondly as we have observed we have refunded you that amount what we received from the airline end but as one time courtsey we are reimburisng our service fee as a exceptional but airline penaly is not possible from us to reimburse .We have dropped you message as well please call us back once you will be available. | |
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