[Resolved] EaseMyTrip.com — cancellation of tickets due to outbreak of corona virus

sumiesuraj

Address:

South Andaman, Andaman and Nicobar Islands, 744103

With due respect, i book a flight ticket for 5 person from patna to port blair (Vise-versa). Due to heavy outbreak of corona virus, advisory are comes out from govt. Of india that avoid travelling in india and give direction to all airlines company to provide free cancellation on tickets and go air also declared that refunds of free cancellation tickets to all customers. But easemytrip.com have no any official information in written mode by any airlines, as per call centre representative, she straightly told me that we don't have any idea about free cancellation.

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Aug 6, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2020

EaseMyTrip.com Customer Care's response Dear Sir/Ma'am,

Greetings from EaseMyTrip.com!

Spicejet Airlines has processed full-refund in form of credit shell on your booking.
To View/Redeem Spicejet credit shell balance, Kindly read the procedure mentioned at https://www.easemytrip.com/offers/spicejet-credit-shell.html

Status of your Goair booking is live. We have not reecived refund of your booking from the airlines.
You can modify your booking from our self service portal https://mybookings.easemytrip.com/

Please go through with the airlines policy in below link-
https://www.easemytrip.com/goair-waiveroffer-during-coronavirus.html

In case of any further assistance, please write us on [protected]@easemytrip.com

Regards,
EaseMyTrip.com