[Resolved] Easemytrip.com — indigo airline clt7ye booking cancellation without intimation
Susumitgarg84 on Dec 5, 2018
I booked my return flight from chandigarh to dubai by paying rs. 1, 07, 885 with indigo via ease my trip but now indigo has cancelled it and rebooked without any prior intimation return from delhi instead of chandigarh that too at same fare although return fares are too less from delhi to dubai. When other airlines are operating on same day from chandigarh to delhi then why indigo is not able to operate and if anyways they can't then why i am liable to bear the loss and extra hassle.
On 3rd dec 2018 at 10:30 pm i called indigo helpline [protected] and spoke to piyush & sanjay kumar, who after keeping me on hold for 1 hr 12 mints said bluntly that they can't help me in this.
It's really harassment booking flight from ease my trip as you guys didn't even bother to inform me for cancellation of my booking where in you guys are also charging agency fees above airlines fares. So, now i am charged extra as return flights from delhi to dubai were much cheaper and above all i will incur extra return flight cost from chandigarh to delhi along with additional time.
Please resolve it by either refunding the difference amount from chandigarh to delhi or book my return flights from chandigarh to dubai without any layovers. No response in 24 hrs will lead to legal proceedings against ease my trip.
Complaint marked as Resolved Jan 13, 2019
[Dec 05, 2018] EaseMyTrip.com customer support has been notified about the posted complaint.
Verified SupportEaseMyTrip.com Customer Care's response, Dec 10, 2018
Dear Sir, |
Sorry for the hassle caused.
We would like to inform you that your flight was cancelled from the airline's end and at the time of booking we do process your phone number and email id to the airline's for any further information so that they can initiate the same to you. You have opted for the other flight options from the airline's end. So we request you to kindly contact the airline's for the same as the rescheduling is done by the airline's itself and has been cancelled by them only. Further, you can contact us at our customer care number i.e[protected] so any further assistance.
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