[Resolved]  EaseMyTrip.com — regarding refund for cancellation of flight

Address:

In front of Himalaya heights school, Piplya rao, Indore, Madhya Pradesh, 452001

I have booked jet airways flight on 25th March. As a mediator between customer and airline it is your responsibility to inform that the flight has been cancelled. Rather in your app I can't see any record for booking or cancellation. When I asked airline people they told your mail I'd is not attached so we couldn't contact you. But I have got the ticket confirmation in my mail. Then where is the mistake? Due to you they couldn't contact and I was in airport on 25th March because I was not informed that the flight is been cancelled. And I booked an indigo flight for RS, 4159 now you will pay the amount?? I don't get any refund also. As the airline cancelled the flight, I will get full refund. They have initiated the refund and gave me the receipt, but when I am trying to cancel it using your app you are are only returning 115 RS. Where the amount is 1820 RS Please refund my full amount. I have attached required documents below. Please check and refund ASAP and reply about your irresponsible behavior towards your customer also.