Easy Cabs — Most Pathetic and Unreliable Cab service in Delhi/NCR

Address:

New Delhi, Delhi

Easy Cabs are the most pathetic, unreliable and horrible cabs service in Delhi/NCR. I have booked their cab 4 hours in advance and was told that the Chauffer details would be sent 30 minutes prior to the pick up time. When we called up the driver whose whereabouts were not known just 10 minutes before the pick up time of 3:30 PM he very rudely responded that he will take another 45 minutes to reach to us so we should book another taxi. When asked why he didn't inform us on time, he rudely said that he didn't have balance in the phone and disconnected. Their customer service agents like dumbs kept on apologizing providing no solution. I asked them for arranging another taxi for which they said that they will do it. After waiting for another 20 minutes and calling back again for followup their agent informed me that the 2nd cab was never booked. So the previous agent simply lied to me. Then they again asked for 20 minutes to book another cab. so in total they wasted more than our 1:30 hours and eventually we had to cancel the cab. The drivers here try to avoid routes which are short (for which they will get less money) and make excuses at the last moment like traffic jamm etc. etc. so that they can get some other route. This is the worst cab service in Delhi/NCR. If you want to save yourself from lots of inconvenience, wastage of time and mental tension, never ever go for Easy cabs.