Easy Cabs — Unreliable Service and poor resolution

Address:

Mumbai City, Maharashtra

On 4th August I was supposed to catch a flight at 7:45 pm from Mumbai Domestic Airport. I called Easy Cabs at around 3:40 pm and got a booking confirmed for a cab which was supposed to arrive at 5:30 pm. I was said that I shall receive a confirmation by 5:15 pm. After 5:15, on receiving no confirmation when I called them they said that no such booking exists. I asked them to transfer the call to their supervisor. The supervisor took all details and confirmed that the request was received but no action was taken. He assured that he will manage a cab by 6:10 pm. After waiting till 6:10 pm, I received an sms saying that there is no cab availability. To my utter surprise all my calls thereafter failed to reach the EasyCabs call center. I could not believe that they have marked my phone number somehow and not giving any response. But this was what happened that day. I was very lucky to get a taxi to travel to the airport else, I would have missed my flight. Can anybody advise me how to take this thing forward? I want Easy Cabs to answer for such a horrible and unreliable service. They have all records of the communication. They can not remove such communications because there are call records available for inspection (for which they are liable to keep the recording). They almost made me miss my flight.