Eazypay ICICI Bank — payment failed but money deducted and not refund

Address:Saiha, Mizoram, 796901
Website:EAZYPAY ICICI BANK

Sir, i made online payment under nios deled on the last date of admission at 11.26 but payment failed and money debited rs 4545.1 on pos [protected] at eazypay icici bank ltd txn #926450 but not refund. Please kindly refund my money

A/c holder:steve azyu
A/c no :[protected]
Bank name :sbi
Email id :steve. [protected]@gmail.com
Mobile no :[protected]
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Payment failed but money got deducted and there is no refund.Kindly process the refund to the same VPA through UPI.

ICICI Bank Customer Care's response, May 27, 2020
Verified Support
Dear Customer,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0ma9s) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
i used the eazypay portal to pay my college fees.
the money was debited from my account but the transaction failed.

i have emailed the contact us email provided of [protected]@icicibank.com
from my email id- ranout.[protected]@gmail.com
but have not recieved any info regarding the refund or no mail from the customer care.

transaction id is - [protected]
I’ve made the payment under EAZYPAY ICICI gateway but the transaction failed however the amount has not been refunded to my bank account.
Debit card no: [protected]

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