Ebay.in — Damaged cordless panasonic phone received and ebay not responding in spite of their guarantee claim

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	ebay.in

I purchased panasonic kx-tg3712 cordless dual handset landline phone (Item id:[protected] from ebay.In on 3rd april vide paisapay id : [protected] and received the product on 7th april morning hours.
But, when i opened the box, i found one of the two handsets was received in broken condition. Immediately, i raised the complaint vide claim id no. 1859131 dtd 7.4.2016. The seller id is allinonestore15 as per the information given in their site.
I received email that action is being taken and to my surprise, i got an email saying that i should repack the phone and send it back using my own money and once it is received, ebay will start processing the refund.
It is really strange and frustrating reply. I paid advance money in full faith that i will get a good product. After so many days, i got product which was damaged and once i raised complaint, i am told to send it back. Why should i spend more money and time in sending the product back again when it is not my fault?
I have returned products with flipkart also and they have very nice policy where their own courier comes and picks up the faulty product and replace the product or refund the amount. Even, in case of rediff.com also, their policy is like flipkart only. But, ebay seems to be more smart where they know that consumer is in no position to do anything as they have received the payment and now they can do whatever they want to do.

Through this forum, i am requesting the authorities to take strict action and either refund my money or replace the product with a fresh intact piece.

Best regards,

Sunil verma