[Resolved]  Ebay.in — Ebay guarantee* claim - 1594079, ebay delivered used mobile blackberry passport silver edition

Address:

Mumbai City, Maharashtra

Hi ebay team,

I am S.Santhaana Prakash from Chennai one of your customer, i have to brief past 48 days stories to you all please read and understand.

i have ordered a Blackberry Passport Silver edition on 1st January 2016 of INR 37, 250.00 and i have received the SCAMMED product on 4th January 2016, we have immediately raised Guarantee Claim to Customer care and updated the issues which we found in the product, same listed below.

1. Product Seal is opened and teared...
2. Corner Silver beading chipped...
3. Scratches in Keyboard...
4. Scratches in Camera Stainless Steel...
5. Scratches in back panel...
6. Scratches in Display panel...

the same updated in claim department and assured that mobile will be replaced in 15 workings, when i am in my native place with my family to celebrate Sankaranthi in temple, i have received a call from claim department but i have missed the call bcoz i am in temple obviously i cant attend the call, same happen in second time also. after three days i called claim department they confirmed that your claim guarantee cancelled bcoz you have not attend the call. i don't know how could it happen, i have been waiting for more than 20 days, but you all following your rules strictly and same not informed me that claim will be cancelled, if i am not attend the call. but department straightway cancelled the claim. there is no logic and this has been voluntarily done from the seller and ebay team, i have been forced to buy a used mobile from you both.

After 45 days now the claim department THREATENING ME that mobile to be couriered to ebay and then they will decide what to do. My money INR 37, 250.00 stuck with you and now the scammed mobile also calling back from your end.

Just 5 days back i have bought a Apple IPhone 5S mobile from Amazon, there is no deviation and i am happy with the product and right now i am using the same. { I HAVE RECEIVED THE ORIGINAL PRODUCT WITH 1 YEAR GUARANTEE }.

NOW I AM IN POSITION TO THROW THE PRODUCT IN SCRAP, BECAUSE I CANT USE THE USED PRODUCT...

I have been scammed from :-

Third rated Seller { Vikas Jain }
Criminal Fraud Company { EBAY.in }

finally one humble request please remove your Guarantee slogan :-

DON'T WORRY, BUY HAPPY !


YOURS EBAY CHEATED CUSTOMER

S.SANTHAANA PRAKASH