Ebay.in — Item not received as described, denied claim

Address:	Thane, Maharashtra, 400605
Website:	ebay.in

I purchased a mobile from ebay.in site the details are as given below.

Name: Mr. Subhash V. Kalgutkar
Company Name: ebay.in
Order details:
Purchased: 17th Oct 2015
PaisaPay ID: [protected]
Item: Micromax Canvas Juice 2 AQ5001 – 8 GB – Silver
Item Number:[protected]
Price Paid: Rs. 6194/-
Seller: rajtheboy
Courier name: Delhivery
AWB No:[protected]
Received date: 26th Oct 2015

I opened the package and noticed that it was different thing than I ordered. It was a old outdated non-working mobile of Nokia company. Whereas I ordered for Micromax Canvas Juice 2 AQ5001 smartphone. I immediately called the seller and expressed what I noticed. He assured me that this could happen in the transaction and I will get my amount back. On the same day I raised claim on ebay site. Claim ID is 1377569. Pictures are attached for reference.

The details of communication is furnished below with the help of snapshots of e-mails and posted the pictures of received mobile. Summary of communication is given below
26th Oct 2015: Raised claim with ID 1377569 asking for refund.
11th Nov 2015: 1st set of queries received from ebay to explain what the exact issue.
11th Nov 2015: It seems same sets of query was sent to seller. Which was closed on 13th Nov 2015 without any answer from seller.
12th Nov 2015: I provided answers to the queries and posted images for the same in pdf format.
11th Dec 2015: ebay asked to deliver back whatever received to seller and provide the proofs. Delivered back with fees Rs 1500/-
16th Dec 2015: Informed that I have delivered back whatever I received.
17th Dec 2015: provided proofs such as receipt received from courier company, AWB number and Tracking information.
18h Dec 2015: Provided additional proof that was supplied by courier company that shows the item is delivered back to seller
26th Dec 2015: Claim denied with reason proper delivery documents not supplied.