[Resolved] Ebay.in — No replacement and refund

mohd ilyas khan

from Chennai, Tamil Nadu

Address:	New Delhi, Delhi, 110007
Website:	ebay.in

They are deceiving customer, as i purchased a shoe from ebay with size 7 and it comes small on my feet.So i contacted them for a replacement with a bigger size and also for a refund.Then they clearly rejected my request of replacement and refund.They said its not under ebay policy to return and replace the product once it purchased, completely deceiving the customer with their so called 100% guarantee and replacement.As like other online shopping site such as Amazon, Snapdeal, Jabong and many more site replace the product relating to shoe size, but they don't.Even the entire shop in India will replace the shoes atleast regarding the size if the money wont be refunded.

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Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2015

eBay.in Customer Care's response Hi mohd ilyas khan,

We regret the inconvenience caused to you. Please share your concern with your Paisa pay ID or Claim ID at ebayindia.[protected]@gmail.com to help you.

Thanks & Regards,
Team Ebay

Verified Support

Oct 30, 2015

eBay.in Customer Care's response Dear mohd ilyas khan,

We are still awaiting information about your complaint details. You can contact us on ebayindia.[protected]@gmail.com

Regards,
Team Ebay