[Resolved] Ebay.in — REFUND NOT PROCESSED ON CLAIM ID: 644129 | |||
Dear Sir, Claim ID: 644129 Paisa Pay ID:[protected] I have purchased a DATAWIND UBSLATE 3G7 Tablet on dated 27th August, 2014 from ebay.in & paid through HDFC Credit card for Rs. 4674.15/-. I have purchased the above said product within 30 days 100% satisfaction or Easy Refund basis. After using 5 days, tablet got hanged & not restarted . battery back up of this tablet was very very poor & display quality is not also good. I want to return this tablet to the eBay & I want refund of my money back. for this i have contacted to ebay customer care center & got eBay Gurantee Claim ID: 644129 they assure us that your refund is on process & it will take 2 days time. After 2 days i have got one massage that your claim id for refund is rejected without proper reason. Hence you are requested to take appropriate action in this regard. I want to return the product & Money Back. Also clear to everyone never buy any product from Ebay because this company is 100 % cheated to consumer if anyone interested to buy any product then go for it to Flipkart or Amazon or Snapdeal. thanks with regards, Suresh Grover Registered Email Id: [protected]@yahoo.co.in Registered Mobile No. [protected] [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved eBay.in customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Suresh, We have taken a note of your details and will get back to you with a resolution at the earliest.
Reply
Dear Suresh, Thank you for sharing your concern. We regret to know that the product you've purchased has stopped working.
We at eBay provide 30 days of purchase protection i.e. eBay Guarantee*.
But as per eBay policies products with Manufacturer warranty are
excluded from eBay Guarantee* coverage as you can visit nearest Authorised service center of the Brand and get the issue resolved. So we would request you to visit the nearest service centre and get the issue resolved.
However, if the item that you received was dead on arrival or fake you
may provide a DOA / Declaration letter from the authorized service
centre to [protected]@ebay.com within 48 hrs stating the same. If you fail to provide the requested document within the stipulated time we would have to go ahead and close this case from our end.
We at eBay provide 30 days of purchase protection i.e. eBay Guarantee*.
But as per eBay policies products with Manufacturer warranty are
excluded from eBay Guarantee* coverage as you can visit nearest Authorised service center of the Brand and get the issue resolved. So we would request you to visit the nearest service centre and get the issue resolved.
However, if the item that you received was dead on arrival or fake you
may provide a DOA / Declaration letter from the authorized service
centre to [protected]@ebay.com within 48 hrs stating the same. If you fail to provide the requested document within the stipulated time we would have to go ahead and close this case from our end.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
60%
Complaints
4742
Pending
328
Resolved
2636
View all 4742 eBay.in reviews & complaints
14th Floor, North Block, R-TECH Park, Western Express Highway, Gorgaon (East), Mumbai, Maharashtra, India - 400063
View all eBay.in contact information