Ebay.in — Wrong product delivered

Address:	Mumbai City, Maharashtra
Website:	ebay.in

Team

order details - Paisapay ID [protected]

I have had a very bad experience with ebay services. I ordered Moto x play mobile from the website ( as i couldnot find the same model i wanted in amazon, snapdeal - these are the websites i usually prefer for their amazing services) Unfortunately i ordered from Ebay. The product arrived well on time. It was a cash on delivery order for 17, 990/- and the packaging was mentioned as Moto x play. After opening the package i see i have received an older model of Moto x xT1052. So i decided to replace my order. I called Customer care[protected]
mentioned everywhere in websites for 3 continuos days but always the numbers are busy.
I cannot contact the seller nor replace it online as I logged in from Guest account so no trace of ordering the product. I wrote a mail to the details mentioned in my invoice -
'[protected]@youdeals.in'; '[protected]@ebay.com; '[protected]@ebay.com'; '[protected]@ebay.com'
I didnot get any reply back from any of the sources. I tried calling on the number of Rithika Singhal - [protected] (Number provided in invoice ) But the number was switched off.
Tried reaching ebay india facebook page and told them the issue but they have not come back with an update.
I am getting really frustrated as due to urgency i had ordered a phone, but now i have paid the amount without getting the thing i ordered. This is raising an issue as none of the other customer service is as bad as this.
Nobody to get help from ebay and neither anybody is coming forward for help and i am stuck here without knowing what to do,
Such e comerce business exist to dupe people. Customer Care service is a type which is busy 24*7. Please help.