Ebazar Ninja — Product Not Delivered after Payment

Address:	New Delhi, Delhi, 110092
Website:	ebazar.ninja

I placed an order for power bank from Ebazar Ninja on 12th October and I made online payment the order was confirmed and they sent me an email stating that the order has been dispatched and sent me the following details:

Your Order has been shipped, find given details below:
→ Order ID - OID222480
→ Product - 20800 Mah PowerBank
→ POD No.[protected]
→ Logistic Partner - HOLISOL
→ Expected Delivery - 5-7 Days

But till today I did not receive anything, I opened a ticket for reply but even for that they did not reply properly or take steps to deliver the item