Ebiz — money deducted but uc not received

Purchased uc cash via in-app purchase of pubg mobile on 27 september at 11pm via internet banking. Costing rs.724 for uc credit of 660 along with 75rs credit from google play.
My account has been debited for the same amount but no uc cash was credited to the game. It shows in my sbi account that the money went in times of money limited.

Customer care centres are unreachable.

Beneficiary - times of money ltd

Could you please resolve this and ensure my purchased is carried out or refund my money back to my account.