[Resolved] Ecom Express — complaining about the delivery person and the customer care officer | |
My awb no is [protected], the delivery boy tried attempting on 28 april but i was not available, after that he did not try again and when i called customer care to enquire about it a lady name priyanka is telling that it will be delivered within 48 hrs, i asked her if not delivered then what, to which she is saying call again and hung up the call, what kind of customer service is this, illetrate people are working with your company Was this information helpful? | |
Jun 7, 2019 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support May 06, 2019 Ecom Express Customer Care's response Dear Sir/Mam, Greetings From ECOM Express. With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end. Regards, Team ECOM Express | |
 2 Comments | |
Comments
This product is damage and local product plz pick me product immediatly
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9129151320's reply, May 6, 2019
This product is damage and local brand plz return the product
Ecom Express Customer Care's response, May 9, 2019
Verified Support
Dear Sir/Mam,
Greetings from ECOM Express
We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal to register the reverse pick up request.
Regards,
Team ECOM Express
Greetings from ECOM Express
We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal to register the reverse pick up request.
Regards,
Team ECOM Express
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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Greetings from ECOM Express
Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.
Regards,
Team ECOM Express