Ecom Express — complaint about delivery of product.. rescheduled from many days. | |||
Ordered an item on club factory on 12th december, on 18th august in club factory site it showed 'item is shipped' with awb number:[[protected]], but while checking ecom express site it shows pickup reschedule from 19th dec to 23 december and there is no movement, till today usually it takes 2 to 3 days for delivery of an item from bengaluru when using other shipping services. Actually it should be delivered on 20th what is the problem with the delivery please send it as soon as possible. It is a gift should be presented to someone on 24th please deliver it as soon as possible... Why do you people delay the delivery from these many days? Don't you think about customer comfort???. Was this information helpful? | |||
|
Ecom Express customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Sir,
your delivery man reached at home address on 13.12.2019. but parcel not delivered due OTP problem.
my Order Number: SO[protected].
Please resolve the issue.
thanks
ABDUL WAHEED
your delivery man reached at home address on 13.12.2019. but parcel not delivered due OTP problem.
my Order Number: SO[protected].
Please resolve the issue.
thanks
ABDUL WAHEED
Ecom Express Customer Care's response, Dec 26, 2019
Verified Support
Dear Sir/Mam,
Greetings from ECOM Express!
With reference to your query regarding the shipment AWB number 2570876038, the said shipment is currently in transit. The expected delivery date of the shipment is 31 Dec.
Regards,
Team ECOM Express
Greetings from ECOM Express!
With reference to your query regarding the shipment AWB number 2570876038, the said shipment is currently in transit. The expected delivery date of the shipment is 31 Dec.
Regards,
Team ECOM Express
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
6402
Pending
3645
Resolved
1263
+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
View all Ecom Express contact information
This my number [protected], phone pay, Google pay send you money
Andhara bank. Andhara Pradesh
Greetings from ECOM Express
We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint/query.
Regards,
Team ECOM Express