Ecom Express — DELAY order from ecom express without any call or message confirmation

Rohit Savaj

Oct 25, 2021

Address:

54 Manipur greens socirty, Bopal to Sanand road, Manipur village, Ahmedabad

Xaomi order number: [protected] (attachment: Xaomi 01.png)
Ecom express tracking number: [protected] (attachment: Ecom 01.png)

I order redmi "Mi Earphones Basic (with in-built mic) Blue" on 14th Oct 2021. My order tracking id is [protected] and my order expected delivery date is 20th Oct 2021. On 24th Oct sent me a message undelivered as you were not available (I was available and no call from delivery person). I don't understand why my order is delayed? Here flipkart and amazon services are far better than ecom express courier service. Please contact to ecom courier center

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2021

Ecom Express Customer Care's response Dear Rohit,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

Nov 09, 2021

Updated by Rohit Savaj @Ecom Express Customer Care second time this happened that no one call at the time of delivery and got message that "Undelivered" finally initiated request for full refund. Third class service and i am strongly not satisfied or never recommend to anyone in future. please improve