Ecom Express — Delivery agent unethical behaviour with me to delivered my item at home address

Address:

Vill- Ahammadpur, Post - Dakshin kalyanpur, Dist - purba medinipur, State - Westbengal, Pin- 721455

Gretings,

I am subhendu dinda, last on 03/09/2020, i purchase one solar panel through online from amazon.in and its home delivery service through ecom express, which is airway bill #[protected], and order id #[protected], the solar panel price 2199.00 rupees. My item already arrived near my home town at ramnagar, west bengal on 07/09/2020. And from my house to home town city (Ecom express store) distance is almost 20 kilometer but, still now the ecom express delivery agent not bring my item to my home address, i already ask the delivery agent for deliver my item to my home address, then he told me customer should come and collect her material from ecom express store, they cannot deliver to my home address, when i told him as per law my materials should reach to my home address by courier service, then he misusage and unethical behavior with me, even i contact to amazon customer service regarding this issue and they register complaint against ecom express delivery agent, but the delivery agent don’t care, finally delivery agent promise they cannot deliver my item to my home address, and it’s really tragic for me. This item is very urgent for my family and last 5 days i am waiting for this.

So i request you, please take the necessary action to deliver my item at my home address asap, i hope you can understand this situation and please consider this issue as a high priority and do the needful sir.

Your support will highly appreciate
Thank you & best regards.

Name – subhendu dinda
Date of incident – 07/09/2020
Ecom express tracking id #[protected]
Mobile no – [protected]
Email id – [protected]@gmail.com