[Resolved] Ecom Express — Delivery delayed and worst customer resolution

sac93

from Bengaluru, Karnataka

Sep 28, 2021

Address:

Bangalore

I am supposed to get the delivery on 27th September 2021 as per Ecom express customer support. Now it's not delivered today too i.e 28th September 2021.
So tried reaching customer support of Ecom express, no use. It's been delayed for 48hrs again. Customer support won't even give specific date of delivery and I need that delivery at any cost today.

Order number/AWB: [protected]

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Oct 2, 2021

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Sep 28, 2021

Updated by sac93 I have an recording of customer support too

Sep 29, 2021

Updated by sac93 Again Ecom had delayed the delivery date from 30th September 2021 to delivery date as 01st October 2021.

The shipment is in my Bangalore City, and not delivering the order
Why can't you deliver the order if it's in the same city?

Worst experience ever

Sep 29, 2021

Updated by sac93 .

Verified Support

Sep 29, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query, the said shipment has reached the delivery center and scheduled for delivery today/tomorrow. You shall receive the SMS with the contact number of the Delivery Executive once the shipment is Out for Delivery.

Regards,

Team Ecom Express

Sep 30, 2021

Updated by sac93 Hi,

There are no updates or SMS. I am supposed to get my delivery today. But the update in shiprocket shows that there has delay again. This is absurd and total disrespect to the customer. I need my order today i.e 30th September 2021. Else no use of product after getting over an expected delivery date. It's my humble request to deliver today at the earliest.

Sep 30, 2021

Updated by sac93 .

Sep 30, 2021

Updated by sac93 Ecom Express Private Limited Again the delivery had been postponed to another day. What's going on Ecom Express Private Limited .

You guys have I will receive the order by today. But no response till now.

What if somebody is expecting medicine for critical condition with your delivery service. Will you delay the delivery. Please have some responsibility Ecom Express Private Limited

I have been interacting with Ecom Express Private Limited for many times in customer support, social media and professional network. There has been no proper resolution.

All you guys are doing is giving false hope.

Rest in peace my order

#worstdeliveryservice

Oct 02, 2021

Updated by sac93 Finally, I had to collect from the nearest delivery center