I have ordered for Table Order #[protected] & Order #[protected], delivery status was out for delivery at 10.30 a.m. but around 7.00 p.m, status is mentioned as undelivered and can't be delivered for Order #[protected] and for order #[protected], status mentioned as customer unavailable, I am following up with customer, and they did not receive any call, if you can't deliver tables, why you accept the order from company and wasting customer time.
Both orders are in need, deliver it to the customer as soon as possible.
Oct 5, 2021
Complaint marked as Resolved They delivered after raising complaint. Thank u for the support 👍
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Sep 29, 2021
Ecom Express Customer Care's response Dear Maria,
Greetings From Ecom Express.
With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.
Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.
Regards,
Team Ecom Express
Oct 16, 2021
Updated by Maria Roseline Hello,
What about AWB no [protected], since from 9th your delivering the product, you simply mentioned as customer wanted future date, if the customer wanted future delivery, why they Send so many message and call so many times to check abt the product, pls send our product immediately, now u changed the delivery estimated date to 17 October 2021, why are simply wasting company time when you don't have transport facility to deliver the tables
Greetings from Ecom Express
Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.
Regards,
Team Ecom Express