Ecom Express — delivery not received yet ofd lock applied since last 4 days

Address:Ritik gupta, Bhagat singh chowk dhampur, Bijnor, Uttar Pradesh, 246761

Respected sie,
My awb no is [protected]
And my order was shipped on 23rd november and i didn't recive any call or the shipmemt was not brought to my address and it has been 4 days that my order is in ofd lock.. From last 4 days they are just telling me that my problem will be resolved in 24 hours but no action has been taken yet and i have to get that courier urgently.
Please help me.
Thank you
Ritik gupta
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Dec 02, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings from ECOM Express

We are sorry to hear about your experience due to non-delivery of shipment. We shall take up the matter with the concerned team to expedite the delivery of your shipment and keep you updated on the same.

Regards,
Team ECOM Express
Verified Support
Dec 09, 2019
Ecom Express Customer Care's response
Dear Sir,

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal.
So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team ECOM Express
Complaint comments 

Comments

मेरा पाटसल का डिलेवरी का डेट 14/7/2020 को था लेकीन डिलीवरी नही मिला मेरा पाटसल को ofd luck applied में डाल दिया गया है में
उस पाटसल को दुबारा केसे प्राप्त करु कुपा कर के सुझाव दिजीए
मेरा पाटसल का डिलेवरी का डेट 14/7/2020 को था लेकीन डिलीवरी नही मिला मेरा पाटसल को ofd luck applied में डाल दिया गया है में
उस पाटसल को दुबारा केसे प्राप्त करु कुपा कर के सुझाव दिजीए
Ecom Express Customer Care's response, Jul 22, 2020
Verified Support
Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to customercare@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
Sir abhi tak receive nahi hua hai

Order Shipped: Hi lalji, your order 94131 from mycorte is on its way with Ecom Express and AWB [protected]. It will reach you by[protected]. Track here http://shprkt.in/3ZcId . Powered by Shiprocket

Ecom Express Customer Care's response, Sep 19, 2020
Verified Support
Dear Sir,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express
My awb is [protected] and the delivery was supposed to be here on 24th oct 2020. The delivery boy did not call me on that day and neither did he showed up on my address and in tracking it shows "customer refused to accept". The it was scheduled on 26th oct 2020, but now ie on 27th oct it shows ofd locked and i have no idea if will ever get my product.
Ecom Express Customer Care's response, Oct 30, 2020
Verified Support
Dear Sir,

Greetings from Ecom Express!

Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,
Ramen
Team Ecom Express
It's been a week now, first order rto lock, and now ofd lock do something someone is waiting

Thinking SouL's reply, Nov 23, 2020
Waiting for your answer sir 😢
Ecom Express Customer Care's response, Nov 28, 2020
Verified Support
Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, we have attempted the delivery but it was cancelled.

Please confirm if you refused to accept the delivery.

Regards,
Ramen
Team Ecom Express
Hlo..my customer was waiting for the parcel since 3 days but the parcel not delivered yet the delivery boy was not call a single time and he maked it no answer yesterday was the 3 rd attemed and today it was showing OFD Lock Applied AWB no. [protected]

Ecom Express Customer Care's response, Mar 15, 2021
Verified Support
Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment 8778516828 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express
Respected sir,
My awb no is [protected]
And my order was shipped on d 16 April and 2/3 day they directly show that parcel not deliver bcoz i am not available to receive parcel but no one call me for parcel 19 April delivery boy call for parcel but he is not give me parcel I call him again for parcel but he is not receive my call. Delivery boy name is Praveen gangurde. it has been 2 days that my order is in ofd lock.. I already paid for my order

Respected sir
My order shipped to 2nd May RAJAHMUNDRY but didn't delivered to me. The courier boy said that they delivered tomorrow morning. Iam waiting for my parcel from last 3days. But today morning they put my order in OFD lock. I need my medicines parcel urgently.so please delivered my order.
Thank You

Ecom Express Customer Care's response, May 8, 2021
Verified Support
Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to customercare@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
Sir/Madam
A shipment coming from Chennai addressed to my daughter in Thiruvananthapuram through Ecom express has reached Thiruvananthapuram ( awb# [protected])on 13th july as per tracking and till 18th july it has not been delivered at our home.. Local Ecom express executive called me on 16th evening and asked for my location to deliver on 17th july morning, but it has not happened. I called up customer care on 17th evening and the executive apologized (as usual) and said it will be delivered soon. Today (18/7) I called up customer care again to remind my case, and to my surprise the executive says -an ofd lock has been applied, that is the reason for non delivery and she will remove it !!!

Dear Ecom express- what is the use of your usual apologies? Any professional company will learn lessons from customers' feedback and take fool proof corrective actions to ensure the same issue are not been repeated. I can see many similar cases like mine, narrated above and your normal apologies . Think of being professional to provide results to customers in this competitive world !!
Dear sir
I had order Wow shampoo kit and the delivery date was 10 July and I got call from ecom express but I was unable that time to answer the call. But now it's been 2 week and i didn't got any call from service. Kindly check and let me know and now my parcel is ofd lock revoked like this coming. I want my parcel . Please check n deliver asa early as possible.

On my order of Boult wired headphone on 31 July but on the order track I'd [protected]
Was not dilievered yet it showing auto ofd lock on my shipment kindly resolve it .
Dear sir
As confirmed by Ecom express my packet is pending due to OFD LOCK Please remove OFD LOCK and send me order as soon as possible .

Regards
KUNJ 4B's reply, Mar 1, 2022
My ABW NO. 9131190009
When I receive my packet?
If possible please call me.

Regards
Vinod Tiwari
Dear sir
As confirmed by Ecom express my packet is pending due to OFD LOCK Please remove OFD LOCK and send me order as soon as possible .
AWB Number[protected]

I have also facing this issue OFD lock applied and Ecom express worst courier company .I m also facing non delivery of my order from 1 mg medicine.medicines always necessary to be delivered my order today
Sir Mera pacel 14/05/22 ka tha delivery nhi kiya or ofd lock ho gya dubara parcel achieve karna h mujhe lock kese remove hoga
My awb is[protected] and The delivery boy did not call me on that day and neither did he showed up on my address and in tracking it shows "customer refused to accept". The it was scheduled on 3rd oct 2023, but now ie on 7th oct it shows ofd locked and i have no idea if will ever get my product.

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