Ecom Express — mobile returned under warranty but there is no information.

Address:Guest house-2, Road no-3,Sagar cements colony, Mattampally village & Mandal, Suryapet district, Telangana-508204, Nalgonda, Andhra Pradesh, 508204

Myself (V. Ajay krishna) returned mobile for repairing to jeeves national service/support center under warranty. I gave my mobile on dt.02.09.2019 to ecom express representative and told that conformation message will come to you shortly. Upto now i had not received any message or information about my mobile. I had already contacted local ecom express representative and they are simply telling "contact costumer care". I am enclosing the conversation messages between flipkart and me.
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Oct 07, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings From ECOM Express.

We regret the inconvenience. Pleased be informed that the delivery of the said shipment has been delayed. We are coordinating with the concerned team to get this expedited and shall keep you updated on the same.

Regards,
Team ECOM Express
Verified Support
Nov 20, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number[protected], as per our records the said shipment has been delivered at the Vendor address.

Regards,
Team ECOM Express
Nov 20, 2019
Updated by Ajay647
Dear sir / madam

With reference to the above comments, my phone is delivered to the vendor successfully after 25days of shipment is returned. And the complaint was resolved.
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