Ecom Express — parcel not received

ADARSH KV

Address:

Thrissur, Kerala

I didnt recieved my product from myntra. But ecom express says, it delivered.. When i contacted myntra they shown me delivery proof.. That was a signature.. But not mine..
I always have same kind of problems with ecom express..
But this time it is crossed the limit. I will loss about rs 1100
Dont know what to do.. Better avoid shopping apps which has ecom express as delivery partner or ecom express should take appropriate measures to protect the interest of customers by enabling otp verification at the time of delivery

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint.

Regards,
Ramen
Team ECOM Express

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Comments

Praveen57

My courier was booked on 6.3.2020 by M/a Teabox siliguri W.B vide AWB no[protected].But after a lapse of7 days the same has not been received yet at Ranchi.

Ecom Express Customer Care's response, Mar 20, 2020

Verified Support

Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number 2591940926, as per our records the said shipment has been delivered on 18th March at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Ramen
Team ECOM Express

Colour map

Not received my package in the delivery boy please change of time 3.30 PM

Colour map's reply, Mar 14, 2020

Please change the time 3.30pm

Ecom Express Customer Care's response, Mar 20, 2020

Verified Support

Dear Sir,

Greetings

Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your query.

Regards,
Ramen
Ecom Express Team