Ecom Express Complaints & Reviews

Hi Team,
My order #[protected] was supposed to be delivered on 9th of March. But I am getting a message stating "We couldn't deliver your order today as you were not available", But I didn't receive any call from the delivery guy.The same happened on 10th march, I rescheduled it for today between 4 PM to 9 PM, I made a call to the guy as soon as I received the Pin & OTP, after 2 rings the call got disconnected. I was waiting for the package but not one came & no one called but the status has been changed to "Delivery failed". As soon as i found this status notification i tried calling the person but couldn't reach him. This has been happening since 3 days.

The name of the delivery guy is " Vijay Sagar Srinivas". I suspect he must not be having the patience to wait until the corona virus prevention notification voice message gets over before my mobile rings. In that case he should atleast attend my call when I tried calling him as soon as I receive the PIN & OTP. But I receive calls from others . It looks like mere negligence and ignorance.

I have some health issues so I have consulted a doctor he told me I have intestine disorder I have to use medicines for 7 days. I was unable to find those medicines in my location nuzvid. So I have placed order with 1MG and they sent quickly everything went good till then. On March 4, at 4:56pm delivery agent called me to know my address and I have explained it. He again called me at 5:16pm and he requested me that he is unable to deliver the courier at the moment so he will deliver it by the next day morning at7:30am. I said it’s ok. He updated my courier as delivered and he haven’t delivered the courier as promised. I have called him on March 5 morning 9:32am and asked to deliver my courier, he said I’m currently out of station I will deliver it in evening. Again I have called him in evening so many times then he lift my call and said I can’t assure you date and time of delivery and ended the call. Then I have raised a complaint with 1MG and Ecom Express till now it is in pending no resolution.The proof of delivery doesn’t Hold my actual signature it’s forgery signature.You people are making fun with health and life. AWB Number:[protected]. If anything happens to health due to the intestinal infection surely Ecom Express would be responsible it.

Good morning to ecom express i request the return the order no;[protected] but the pick up boy called on yesterday 08-/03/2020 at 02:21pm he says that i called to ur no the no is not reachable he told to me ur location is very far and u can come and submit the item in another location that is 10km far to me. He cancelled the pick up himself but still now i did not get any call from e com. Here my humble request is to pick up the item immediately and take the serious action on the delivery boy. We hope that ecom express had a good name, service& reliability but don't collapse that fame doing this type of activities. This will cause bad publicity to ur organization.

I am adarsh mathew. I ordered an item from club factory. And it were taken by ecom express. Today 09/03/2020 the item was on out of delivary. When he call me i say i will come in 15 minutes. Then he says that he couldn't have time to wait for me. He behaved very badly. His attitude and behavior were disliken. He says roughly that if i want the product you have to come to office. He couldn't like to delivar the item on mine home. His attitude disliken your whole ecom express. His name was anoop john, one of the delivary boy of pulpally ecom express. His attitude hating me on your ecom express. So i dont like to buy more product from ecom express...

I have ordered one small t shirt on 3rd march of 117 order no= 96523784_1_ffs yesterday it ws showing the product is out for delivery i wait for the whole day my parcel didnt come nor i have received any call or message regarding that. Address and phone numbers are correctly given. I need my parcel any how because i have made a online payment for that..
Today it is showing that undelivered consignee request for further delivery
Mko abhi vala hi order nahi mila hai toh mai baad ka kaise karungi. U r cheating.. On us

I ordered an item in amazon and it was shipped via way bill number tracking id: [protected] which was marked as delivered on mar 01st but it was not delivered till now. The delivery was never attempted. When i approach them via many modem (Email / phone) they simply ask me to wait for 24 to 48 hrs every time and i did not even get a single call from them. I asked them to show the pod where my signature is there, but they are not saying anything except asking me to wait for 24-48 hrs every time.

I have recorded the recent calls as well which i can share if needs be.

They have to find out who claims that it was delivered, where it was delivered? It should not take more than few hrs to find out all this but they simply avoid doing all these.

Even in my last call i mentioned i am going to approach concumer forum but they simplly ask me to wait for 24-48 hrs. I waited for 24 hrs and then raising this complaint against them.

I am here to tell that someone from the ecom express near by my village thta delivery boy took 150ruppes extra from me and i want my money back so please kindly trust me that i want my money back and i will be there to pick my money
My address
Vemula koteswarao
Gandhi center, jujjuru
521181
The coriour boy took extra money from me so please kindly send my money back

I was supposed to receive my documents mailed by my stockbroker on 06th march 2020 between 8 am - 12 am by ecom express. I didn't receive it on the scheduled time and i just kept on waiting. At around 1:15pm the delivery boy called me and said the parcel will be delivered by 2 pm. I was again waiting and no courier came till 4:00pm. So i decided to call him again to check the status, at that time he was very rude and unprofessional and decreed that "if you want the courier then go collect it from the courier office directly and not to disturb him".

He gave me the office address as "edayarpalayam, coimbatore, tamil nadu 641025".

Do you think this is fair? What did i do to deserve this?

My tracking number is "[protected]"

I request the concerned person in ecom express to kindly help me resolve this issue.

I ordered a prpduct from samsung store. They shipped the product on 02 mar 2020 through ecom express. The awb no assigned to the product was [protected]. The destination was in punjab. But on 05 mar 2020 it is showing that "shipment rto lock" has been put on the product. The strange part is the tag was put on while the product was in delhi.
I request you to kindly send the product asap as i am in real need of the product.

Mene body shaper order kiya... Or mjhe mil bhi gaya but jo size mene select kia wo nhi tha ab mai kahan se use exchange kru koi num nhi hai plzzz help me mere 799 rupees bhi west ho gay delivery man ka behaviour bht ziada kharab tha... Usse mene customer care ka num manga to bola jahan se order kia hai wahi se return and refund hogaa.. But mene to instagram se kia order kia tha wahan pe option nhi aarha plzzz help me

There is a consignment bearing no. [protected], booked by clubfactory is not delivered by your agent and ask to collect it from their office.
Whereas the delivery address is within the heart of the town.
It is for information that, the delivery address is a xeerox shop and remains open from 10 am to 5 pm on all working days, sunday closed due to local weekly holiday. The agent called me on sunday and ask for otp without delivering the package. On monday they called me and ask to collect the package from their office and refused to deliver at the address.
I think they blackmailing customers.
May i know about this matter.
With regards
Ananta borthakur
[protected]

Ordered for body shaper and it wasn't the color and size... I want and exchange of the product i tired calling the number given in message received

Your monkandsocial "cod" shipment [protected] is out for delivery by ecom executive ph: [protected] pin: [protected] please keep rs 1499.0 ready for payment.

But when i entered the awd number it said it's wrong number and got cut...

I called up ecom express contact number and they gave me the ordered link... I asked them how to contact them.. They never gave a proper reply.. But it was an advertisement on instagram from where i ordered and it was delivered by ecom express club factory...

Could someone help me getting an exchange or return back the money.

I have ordered plum green tea kit and other products from nykaa and it's shown that delivery failed by ecom express they didn't even call me. Worst experience from ecom express. And the next day it shows that attempted and the customer is not available. But i didn't even got a call from ecom express but got a message that get ready it is out for delivery and i didn't get the product yet. It's soo irresponsible.

I ordered from pharmeasy and it was couriered through ecom express. The delivery called vut i was out of station so couldn't receive the order and i told him i will take it later. But after a few minutes, i received a message saying order is delivered. I called him many times but he's was not at all picking my call.
Awb - [protected]

Just tell me how can an order be markes as delivered without customer receiving it.

The consignment was sent by myntra using their partner courier ecom express. Myntra never took responsibility on tracking the below courier and advised us to deal with them directly.

Courier with tracking number [protected] is not delivered to me till date. I got a mail from myntra on nov 7th 2019 that my order has been delivered but i didn’t get it. When i called myntra, they provided me with the tracking number and asked me to contact ecom express. So, i called the ecom express customer care and raised a complaint on this. Later i called them several times till date and every time i call them they say that their team is looking into the issue and they will give me an update within 24 to 48 hours which never happened. Sometimes they place my call on hold for a very long time and they even cut my call in between. It is very pathetic experience with ecom express customer service. I even spoke to their next level managers but of no use. I told them to refund my amount if they cannot resolve the issue but they didn’t do that as well.

In one line, these people are very unprofessional.

I believe that this item has been stolen by the courier staff or misplaced and hiding the truth.

Have ordered sari on Pihu collection on facebook portal they didn't delivery my exact product, delivered product is very low quality (Actual price may be 900) and they are selling on( protected )rs.
Even they are not replying on phone and what's up message as per product return policy
I have seen many people have complained on portal
a wrong item dispatch from your side
My order no is[protected]

Always having bad experience from e com express.I booked paytm kyc, on the booked date a person called me from e com and he said he will come that day afternoon I waited for him till night but no one came.And last I got a message that saying we tried but couldn't complete the process.After that I rescheduled the appointment and the same was happened...

Ordered smart watch worth 1999 but recieved a fake watch worth 100 rs there is no refund policy also tried calling back the delivery boy but now call is going to ecomexpress care i want my money back, company is selling fake products to customers it's a big scam going on, why people are being cheated hope severe action will be taken against the company

I ordered an item at nykaa and 2day at 9:30am i received a msg dat my order was out for delivery at 1:30pm the delivery boy rang me. I told him dat it was my official address n m back to home. So i told him that i will be able to collect it to my residential address orelse i wud collect the order on next working day i. E on monday. The delivery boy immediately refused it by saying dat on monday the order will not be delivered. And asked me to come to a place which was far away from my residence i tld him dat i wud talk to nykaa customer care executive officer and i ended the call. The delivery boy again called me n started behaving rudely he tld me that there r lots of orders n not only mine i tld him that i had also paid delivery charges like others. Then suddenly he started shouting and abusing me. When i told him to shutup he started using slang language. I thnk ecom express courier tinsukia should be very carefull while they select delivery agents. Inspite of selecting gundas u select decent and unemployed boys. M very disappointed wid d service of ecom express courier.

Dear all,
I am live in kapadvanj (Gujarat)
I recieved club factory parcel, some problems so i retune to back, i submit requests to ecom,
I call to your employee in kapadvanj he say to me pick boy come at your location in one hour,
I call after 1 hour again say me, give me more one hour, but after 5 hours he will not come,
After i call he say to me send my complain..