Ecom Express Complaints & Reviews

I didnt recieved my product from myntra. But ecom express says, it delivered.. When i contacted myntra they shown me delivery proof.. That was a signature.. But not mine..
I always have same kind of problems with ecom express..
But this time it is crossed the limit. I will loss about rs 1100
Dont know what to do.. Better avoid shopping apps which has ecom express as delivery partner or ecom express should take appropriate...

On 6th march 2020 ecom express employee come to delivered gonoise company's shots neo earbuds but i refuse to accept the same.

Now ecom express is not returning that product to the gonoise company. Till today on 14th march 2020, they keep that product with them and when i asked with customer care they are not giving any clear answer.

Screen shot of the status attached here with

This is for your kind information that my shipment showing false status as delivered in registered address on 11th march 2020. But i didnt received the item.
Order number: or0520wdb-003a
Awb number: [protected] (Tracking number from ecom express). I mailed and contacted the ecom express customer care several times, till now the issue is not solved. Its been 3 days that i'm waiting for the shipment. No response from the customer care service.
So kindly deliver the item to the respective address or atleast refund the amount as soon as possible.
Thanking you

I have ordered some books on 2nd march 2020 which has been assigned to ecom express to delivery who is supposed to deliver me on 11th march 2020. But the status of delivery is showing as customer not accepted delivery /customer not available even without an attempt to make the delivery to the mentioned address. This can be a serious thing that stating the customer as a mistake even without an attempt is made. When i called the customer care number they are not even able to give the details of the delivery person /concerned regional office contact number to solve my issue.

My reverse pickup order id is: [protected]

My contact number is [protected]
My email id: [protected]@gmail.com

My lenskart return status is not updated. I am not able to perform my daily task since i use powered glass. The courier boy have come to pick up after the due date and now after picking up the order he has not updated my pickup status for which my new replacement order is being stuck in lenskart warehouse, delhi.

The courier boy have made excuse yesterday that he has met with an accident and he won't be able to come to pick up my order. But today i have got to know from his colleague that he was lying about his accident. I even have the call recording of his excuse. Today also ecom express jorhat, assam was not willing to come to pick up my order for which i had to call their office more then a dozen of times.

My amazon, club factory, nyka orders were held at dharmadam ecom express office. They didn't make a call to inform me after 5 days i went to the office that is 13km distance from my home. Am attaching the office picture with this complaint. I waited 2 hours to get my 3 parcels. They don't have any idea about anything. When i ask a staff about why they are serving like unprofessional he replied me that we need 10 staff mam here only 4 staff as delivery boy that's the problem we are facing. I can understand the situation of the staff but whatever as a courier company they are responsible for customers parcel. Staff are walking on parcel. If the company can't deliver it properly then please make them stop the branch and let online companies to handover it with other professional couriers. I don't know why ecom express make customers in this dilemma. Please stop the branch service or hire more people in dharmadam thalassery branch

Hey.. I am vishnu. I belong to atrauli district aligarh pin code 202133. I ordered sleepsia memory foam memory rate 4434.. I want return this product because size issue.... After i make return request and return request approov after some time.. Delevery boy called me he said to me my parcel pickup and he ask of money 3000 and i did not give money. So he cancelled my pickup...

Regard... Vishnu rana contact number [protected]

Delevery boy contact number-[protected]
Name-ajeet
Ecom xpress

Hi Team,
My order #[protected] was supposed to be delivered on 9th of March. But I am getting a message stating "We couldn't deliver your order today as you were not available", But I didn't receive any call from the delivery guy.The same happened on 10th march, I rescheduled it for today between 4 PM to 9 PM, I made a call to the guy as soon as I received the Pin & OTP, after 2 rings the call got disconnected. I was waiting for the package but not one came & no one called but the status has been changed to "Delivery failed". As soon as i found this status notification i tried calling the person but couldn't reach him. This has been happening since 3 days.

The name of the delivery guy is " Vijay Sagar Srinivas". I suspect he must not be having the patience to wait until the corona virus prevention notification voice message gets over before my mobile rings. In that case he should atleast attend my call when I tried calling him as soon as I receive the PIN & OTP. But I receive calls from others . It looks like mere negligence and ignorance.

I have some health issues so I have consulted a doctor he told me I have intestine disorder I have to use medicines for 7 days. I was unable to find those medicines in my location nuzvid. So I have placed order with 1MG and they sent quickly everything went good till then. On March 4, at 4:56pm delivery agent called me to know my address and I have explained it. He again called me at 5:16pm and he requested me that he is unable to deliver the courier at the moment so he will deliver it by the next day morning at7:30am. I said it’s ok. He updated my courier as delivered and he haven’t delivered the courier as promised. I have called him on March 5 morning 9:32am and asked to deliver my courier, he said I’m currently out of station I will deliver it in evening. Again I have called him in evening so many times then he lift my call and said I can’t assure you date and time of delivery and ended the call. Then I have raised a complaint with 1MG and Ecom Express till now it is in pending no resolution.The proof of delivery doesn’t Hold my actual signature it’s forgery signature.You people are making fun with health and life. AWB Number:[protected]. If anything happens to health due to the intestinal infection surely Ecom Express would be responsible it.

Good morning to ecom express i request the return the order no;[protected] but the pick up boy called on yesterday 08-/03/2020 at 02:21pm he says that i called to ur no the no is not reachable he told to me ur location is very far and u can come and submit the item in another location that is 10km far to me. He cancelled the pick up himself but still now i did not get any call from e com. Here my humble request is to pick up the item immediately and take the serious action on the delivery boy. We hope that ecom express had a good name, service& reliability but don't collapse that fame doing this type of activities. This will cause bad publicity to ur organization.

I am adarsh mathew. I ordered an item from club factory. And it were taken by ecom express. Today 09/03/2020 the item was on out of delivary. When he call me i say i will come in 15 minutes. Then he says that he couldn't have time to wait for me. He behaved very badly. His attitude and behavior were disliken. He says roughly that if i want the product you have to come to office. He couldn't like to delivar the item on mine home. His attitude disliken your whole ecom express. His name was anoop john, one of the delivary boy of pulpally ecom express. His attitude hating me on your ecom express. So i dont like to buy more product from ecom express...

I have ordered one small t shirt on 3rd march of 117 order no= 96523784_1_ffs yesterday it ws showing the product is out for delivery i wait for the whole day my parcel didnt come nor i have received any call or message regarding that. Address and phone numbers are correctly given. I need my parcel any how because i have made a online payment for that..
Today it is showing that undelivered consignee request for further delivery
Mko abhi vala hi order nahi mila hai toh mai baad ka kaise karungi. U r cheating.. On us

I ordered an item in amazon and it was shipped via way bill number tracking id: [protected] which was marked as delivered on mar 01st but it was not delivered till now. The delivery was never attempted. When i approach them via many modem (Email / phone) they simply ask me to wait for 24 to 48 hrs every time and i did not even get a single call from them. I asked them to show the pod where my signature is there, but they are not saying anything except asking me to wait for 24-48 hrs every time.

I have recorded the recent calls as well which i can share if needs be.

They have to find out who claims that it was delivered, where it was delivered? It should not take more than few hrs to find out all this but they simply avoid doing all these.

Even in my last call i mentioned i am going to approach concumer forum but they simplly ask me to wait for 24-48 hrs. I waited for 24 hrs and then raising this complaint against them.

I am here to tell that someone from the ecom express near by my village thta delivery boy took 150ruppes extra from me and i want my money back so please kindly trust me that i want my money back and i will be there to pick my money
My address
Vemula koteswarao
Gandhi center, jujjuru
521181
The coriour boy took extra money from me so please kindly send my money back

I was supposed to receive my documents mailed by my stockbroker on 06th march 2020 between 8 am - 12 am by ecom express. I didn't receive it on the scheduled time and i just kept on waiting. At around 1:15pm the delivery boy called me and said the parcel will be delivered by 2 pm. I was again waiting and no courier came till 4:00pm. So i decided to call him again to check the status, at that time he was very rude and unprofessional and decreed that "if you want the courier then go collect it from the courier office directly and not to disturb him".

He gave me the office address as "edayarpalayam, coimbatore, tamil nadu 641025".

Do you think this is fair? What did i do to deserve this?

My tracking number is "[protected]"

I request the concerned person in ecom express to kindly help me resolve this issue.

I ordered a prpduct from samsung store. They shipped the product on 02 mar 2020 through ecom express. The awb no assigned to the product was [protected]. The destination was in punjab. But on 05 mar 2020 it is showing that "shipment rto lock" has been put on the product. The strange part is the tag was put on while the product was in delhi.
I request you to kindly send the product asap as i am in real need of the product.

Mene body shaper order kiya... Or mjhe mil bhi gaya but jo size mene select kia wo nhi tha ab mai kahan se use exchange kru koi num nhi hai plzzz help me mere 799 rupees bhi west ho gay delivery man ka behaviour bht ziada kharab tha... Usse mene customer care ka num manga to bola jahan se order kia hai wahi se return and refund hogaa.. But mene to instagram se kia order kia tha wahan pe option nhi aarha plzzz help me

There is a consignment bearing no. [protected], booked by clubfactory is not delivered by your agent and ask to collect it from their office.
Whereas the delivery address is within the heart of the town.
It is for information that, the delivery address is a xeerox shop and remains open from 10 am to 5 pm on all working days, sunday closed due to local weekly holiday. The agent called me on sunday and ask for otp without delivering the package. On monday they called me and ask to collect the package from their office and refused to deliver at the address.
I think they blackmailing customers.
May i know about this matter.
With regards
Ananta borthakur
[protected]

Ordered for body shaper and it wasn't the color and size... I want and exchange of the product i tired calling the number given in message received

Your monkandsocial "cod" shipment [protected] is out for delivery by ecom executive ph: [protected] pin: [protected] please keep rs 1499.0 ready for payment.

But when i entered the awd number it said it's wrong number and got cut...

I called up ecom express contact number and they gave me the ordered link... I asked them how to contact them.. They never gave a proper reply.. But it was an advertisement on instagram from where i ordered and it was delivered by ecom express club factory...

Could someone help me getting an exchange or return back the money.

I have ordered plum green tea kit and other products from nykaa and it's shown that delivery failed by ecom express they didn't even call me. Worst experience from ecom express. And the next day it shows that attempted and the customer is not available. But i didn't even got a call from ecom express but got a message that get ready it is out for delivery and i didn't get the product yet. It's soo irresponsible.