[Resolved] Ecom Express — product I have order but not received and status showing delivered. | |||
I m realtu kumar. I have ordered a order # [protected] - prestige iris (750 watt) mixer grinder with 3 stainless steel jar + 1 juicer jar, white and blue through amazon. Delivery date was 15 of june 2019. But still i have not recieved product. Now i am suffering from mentally harassment. I made contact with amazon they said to me that product has been delivered to you. Acc to me product is not delivered to me. If product is delivered to me then they have definitely some proof of delivery. So i want to see that proof. Was this information helpful? | |||
Jul 20, 2019 Complaint marked as Resolved Recieved after lodging complaint (after 1 month from displayed delivery date) Ecom Express customer support has been notified about the posted complaint. Verified Support Jul 12, 2019 Ecom Express Customer Care's response Dear Sir, Greetings from ECOM Express We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest. Meanwhile, please email us your contact number at [protected]@ecomexpress.in. Regards, Team ECOM Express Verified Support Jul 18, 2019 Ecom Express Customer Care's response Dear Sir, Greetings From ECOM Express. With reference to your query regarding the AWB number[protected], as per our records the said shipment has been delivered at the registered address. Request you to kindly check and confirm back the actual date of delivery or in case you have not received the same and require any further assistance from our end. Regards, Team ECOM Express Verified Support Jul 20, 2019 Ecom Express Customer Care's response Dear Sir, Greetings from ECOM Express Please accept our sincere apologies for the inconvenience caused to you due to said incidence. We will surely take up this matter with our Team to ensure no such incident occur in future. Thank you for highlighting the issue to improve our services. Regards, Team ECOM Express | |||
 2 Comments | |||
Comments
I have ordered my product on 9th July 2019...and it was shipped.. Then.. When the product was tracked in ECOM express tracking... It shows "The pick up is rescheduled to next day" since 10th July.. Till now.. My order AWB number is [protected]... When will I get my product.. It's prepaid shipment...
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Ecom Express Customer Care's response, Jul 18, 2019
Verified Support
Dear Sir/Mam,
Greetings From ECOM Express.
With reference to your query regarding the shipment AWB number 2511832789, the said shipment is currently in transit. The expected delivery date of the shipment is 20th July.
Regards,
Team ECOM Express
Greetings From ECOM Express.
With reference to your query regarding the shipment AWB number 2511832789, the said shipment is currently in transit. The expected delivery date of the shipment is 20th July.
Regards,
Team ECOM Express
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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Greetings from ECOM Express
Request you to kindly contact your shopping portal to re-register the reverse pick up request and share the tracking number to assist you.
Regards,
Team ECOM Express