[Resolved] Ecom Express — product is out for delivery but not delivered

[Resolved] Ecom Express — product is out for delivery but not delivered

S Suganya B from Delhi, Delhi Dec 1, 2017

Hi, I have made a prepaid and the awb is[protected]. I got the message stating that the shipment is out for delivery on 30th nov. But the delivery guy called me in late evening and said that he was not able to deliver it today and will deliver tomorrow however he updated the tracking status as rescheduled under customers request which clearly i din make. Then today, dec 1 i raised a complaint in amazon and again i got shipment out for delivery from ecom express. But til now it is not delivered to me i tried to contact the delivery guy in the following no ph: [protected] but there was no response and the product is not delivered. I am very disappointed with ecom express. This is happening to me for the 2nd time in 2 months. I want this to be fixed asap Was this information helpful? No (0) Yes (13)
Jul 5, 2018 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Dec 01, 2017 Updated by Suganya B The tracking status is updated Parcel held by carrier as customer moved. Please contact Amazon with more address information. COIMBATORE, , Tamil Nadu, IN. Dec 03, 2017 Updated by Suganya B Hi, MyTracking #:[protected]. I ordered a product from Amazon and the shipment was sent thru ecom express. The product is shipped to my city however it is not delivered yet. They are updating false status and they are not contacting me to deliver the product. If I contact the given no I don't get any response. This is not the first time this is happening. It is a prepaid order and I want it to be delivered ASAP. They are updating fake status as Parcel held by carrier as the delivery address is incorrect or incomplete. Please contact Amazon with more address information. COIMBATORE, , Tamil Nadu, IN. However all my package are delivered to the same address. Very disappointed with Ecom express. The following is the message I received from ecom express Dear Customer, your WWW.AMAZON.COM "Pre-paid" shipment awb[protected] is out for delivery by ECOM executive Ph: [protected] PIN:[protected] Verified Support Jun 04, 2018 Ecom Express Customer Care's response Dear Sir/Mam, Greetings With reference to your query regarding the shipment no.[protected], please be informed that your shipment has been delivered. Please accept our apology for the delay. Regards, Ecom Express Team
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Comments

Subhashree Dutta

from Shamsabad, Uttar Pradesh

Dec 4, 2017

I would like to cancel my order of SlimNow power cleanse as I found out their products not only don't work but cause harm to one's health. I placed the order but found no option for cancellation in their website. Kindly help me cancel this order as it is shipped and set to delivery within 3-4 working days. My order id is #FMS7WFVBSJ
Thank you

Kumara Kurubaran

Dec 18, 2017

Sir I am Kumarakurubaran ordered to Amazon my shipment no[protected] delivery person call at 11.12.17 evening thar
That person telling tommorow u call me I call more than time our phone is switch off still not received my parcel pls

shamdip

from Pune, Maharashtra

May 27, 2018

Sir my tracking no.[protected] is out for deliver but I am not receive the call first attempt any reason but after few minutes the courier boy not call back again me and its undelivered my items.